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A BBB Accredited Business since
BBB has determined that Florida Backyard by Ebel, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Florida Backyard by Ebel, Inc. include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Anne Ebel, Tres/Sec/Dir Ms. Myra Barton, Accountant
Furniture - Outdoor Furniture - Retail
Alternate Business NamesEbel, Inc. Ebels Casual Elegance
The additional locations for this company are satellite offices.
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BBB Complaint Process
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Additional Phone Numbers
- (904) 652-2650(Phone)
- (904) 880-0228(Phone)
- (904) 215-4688(Phone)
- (904) 399-2777(Phone)
- (866) 752-6320(Phone)
- (800) 298-8885 (Fax)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: When placing my order for patio furniture, I realized the employee had not written the items I requested. I was able to correct this error. I had explained that I wanted the furniture for my elderly parents who would stay with me over the Holidays (Thanksgiving thru New Year's). I was told my furniture would arrive on 11/12/14. I phoned on 11/6/14 to check on the delivery status. When my call was returned that day, I was told that the furniture had never been ordered so it would arrive before Christmas. I explained my frustration and expressed that would not do me much good. I wanted to know how I would be compensated and the employee told me she would call back. I did not hear back from the company so I called again on 11/8/14 and asked to speak with a manager. I had to call back so that I could be connected to a voicemail. I left the message of how upset I was and asked that my call be returned. I still had not heard back from the company on 11/10/12, so I called again - and got the run around. Eventually the sale clerk called me later on 11/10/14 and told me that the furniture I had ordered is manufactured only once a quarter, so it would not be ready until after Christmas. She told me she could get me a different color sooner. At that point I asked for a full refund and was told they would refund my money 100%. I went to the store on 11/11/14 and processed a transaction for a full refund ($2,500.00). It is now 12/12/14 and I have not seen where my debit card has been refunded. I looked at the sales receipt and it stated "on line" transaction. The refund receipt shows "off line" transaction. I called the company on 12/12/14 and asked how soon I would see the refund. I was told that they had no control over the transaction, that my bank was responsible. I called the bank and was told the merchant is responsible and probably hasn't processed the transaction. This service is beyond UNACCEPTABLE! To think that I had so many issues, left a voicemail w/ the owner of the company & never heard back.
Desired Settlement: The company needs to refund my account ASAP.
The merchant has refunded my full amount as requested.
|9/3/2014||Problems with Product/Service | Complaint Details Unavailable|
|8/12/2014||Problems with Product/Service | Complaint Details Unavailable|