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Review from Dave R
1 star03/22/2024
Horrible customer service that regressed over several years. We were long time customers, against our better judgement. The final straw came when our account was hacked through one of their own internal numbers of all things and when we reported it, they were uninterested in doing anything about it. They suggested that we could go through a reporting process by mail, which would take weeks. They would not close the accounts by phone, saying also that we needed to mail in signed documents that they would mail to us. We drove right in and cancelled all accounts with the teller in about 5 minutes. While we were standing at the counter, another person walked up to the next teller and reported a similar hack. They did nothing to investigate either of these probably because it was right before closing time. It is an upgrade to leave one star for these people.
Campus USA Credit Union Response
03/28/2024
Campus USA Credit Union has an entire team dedicated to fraud prevention and fraud recovery, and this team investigates every reported case of member fraud. In one of the more common scenarios, a member's online banking credentials are compromised via malware or a phishing attack on their computer. Once the fraudster has the member's online banking username and password, the fraudster will then contact the member to obtain the ************* code sent to the member's phone or email. The fraudster can impersonate the credit union's legitimate phone number on the caller id to make it seem as if the credit union is contacting the member, but Campus will never contact a member to request a member's ************* code. The credit union's fraud prevention manager would be happy to discuss further with ****************** if he would like.Review from Tiana D
5 stars03/09/2024
I recently had the pleasure of working with Brenda at Campus USA Credit Union, in Summerfield, to open an account for my son, and I cannot praise her professionalism and dedication enough. From the moment we walked in, Brenda exuded warmth and competence, setting the tone for an exceptional service experience. Brenda’s patience and attentiveness were immediately evident as she took the time to listen to our needs and concerns. Despite our numerous questions, she remained composed and knowledgeable, providing thorough and understandable explanations for every query. She recognized that opening an account can be overwhelming, especially for my son, and took extra steps to simplify the process and address any anxieties he had. Her reassuring demeanor and willingness to take the time to educate us truly made us feel valued as customers. Brenda’s expertise and attention to detail were commendable. She meticulously guided us through each step of the account opening process, ensuring that all necessary documentation was completed accurately and efficiently. Her thoroughness instilled confidence in us that our financial affairs were in capable hands. Beyond her professional competence, Brenda’s kindness and empathy left a lasting impression. She treated us with the utmost respect and empathy, making us feel like more than just clients but valued members of the Campus USA Credit Union community. Her genuine interest in our financial goals and her willingness to go the extra mile to accommodate our needs exemplify her dedication to providing exceptional service. Her patience, expertise, and genuine care made the account opening process a seamless and enjoyable experience for my son and me. I cannot thank her enough for her outstanding assistance and would highly recommend her to anyone seeking top-notch financial guidance and support. Brenda truly embodies the spirit of exemplary customer service, and Campus USA is fortunate to have her as a member of their team!
Review from Leslie O
5 stars10/30/2023
I have been a customer of theres for several years ,No ComplaintsReview from margaret h
1 star10/25/2023
the woman that helps customers open accounts in the ***** branch on highway ************************************************************* a public facing position. she is rude and short with customers.Review from Paul K
1 star01/07/2022
Nothing but problems after accident totaled vehicle. Last year! I purchased refundable GAP insurance through CampusUSA any are so far refusing to honor that contract. They show a balance due including on all credit reports even though they actually owe me a refund. My insurance company received the title last November. Messages left online are now being ignored. Filed disputes with credit bureaus.
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