BBB Accredited Business since
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This company offers Aluminum windows, screening and roofing for residential properties.
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A BBB Accredited Business since
BBB has determined that Duffield Home Improvements meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Duffield Home Improvements include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Bill Duffield, President
Construction & Remodeling Services Doors - Installation Gutters & Downspouts Home Improvements Patio, Porch & Deck Enclosures Roofing Contractors Screen Enclosures Siding Contractors Swimming Pool Enclosures Windows Windows - Installation & Service Carports
Alternate Business NamesDHI Roofing Duffield Aluminum , Inc.
Industry TipsHOME REMODELING CONTRACTORS
4566 NW 5th Blvd Suite I
Gainesville, FL 32609 (352) 375-7008 Directions
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Additional Phone Numbers
- (352) 375-7014 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I want the leak on my porch roof properly repaired. Mr. Duffield has repeatedly told me he would come to check this out but he sends workers who are unable to take care of the problems. Now, he tells me that the leak is coming from the main roof which he says he is not responsible for, He put a new roof on my home in 2006, with a warranty until 2018 . Also the ramp which was re-built twice needs to be re-done. The wood was put in the wrong direction and is very slippery when it rains (causing injuries to my daughter in law which resulted in a $2600 medical bill.) The two posts that support the railing are not cemented and do not even touch the ground. Contract states these posts were to be cemented, The railing is buckling due to this. There are eight 2x6 flooring that are not screwed into the frame, causing the wood to warp. He has pictures of this which his employee took on 5-14-15.
Desired Settlement: I want Mr. Duffield to personally come here to dissolve this problem and make my ramp safe and to fix my leak.
I did not do the shingle roof which is the cause of the leak. The aluminum roof is not leaking. I will need to do a site visit to see the post and deck situation. The deck and room did pass a final inspection.
|11/27/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/29/2013||Problems with Product/Service | Complaint Details Unavailable|