Business ProfileforInventory Source

I have had problems with this company in the past, and have not reported to the BBB out of good faith but I have drawn my line. In the past, they have costed my selling reputation and ultimately my account on eBay, and to be out thousands of dollars. Their subsidiary is US Direct, who fulfills products for dropshipping, some of my orders to them went 1 month + without shipping, when it was supposed to be 1-3 day processing. Causing me to have many angry eBay customers, ultimately ruining my reputation. My qualm with them this time is, I thought I’d give the service another shot just out good faith and due to me hoping it would simplify my online business. I was drastically wrong. They claim to be selling products wholesale, however every single item I came across I cross referenced to Amazon retail prices. US Direct/ Inventory Source is MUCH higher than retail prices, thus nulling the purpose of paying $199 a month plus $75 more for an extra integration, making me to believe they are buying products retail & claiming them as wholesale. I requested a refund from them beginning of the month, they responded and said they would get back to me, it is now the 18th & I have not received word nor my money back. I then did a deep dive on their online presence and found they have MANY complaints against the business, and some even with the same issue as me. Their support is on the beat if they wanna sell you something, but if you have an issue they are a million miles away. $274 is a lot of money to me, an 18 year old kid trying to make a successful business venture, in trying times, Since they are not giving me the time of day due to them knowing their wrong doing , I am taking it up with the BBB in hopes justice prevails. * Note I am an individual, not a business.