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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Sleep Center Superstores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Sleep Center Superstores include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Sleep Center Superstores
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 08, 2013 Business started: 05/10/2011 in FL Business started locally: 05/10/2011 Business incorporated 05/10/2011 in FL
Type of Entity


Business Management
Mr. Brent Spaulding, President
Contact Information
Principal: Mr. Brent Spaulding, President
Business Category

Bedding Beds - Retail Furniture - Childrens Furniture - Retail Mattresses

Alternate Business Names
Sleep Center SE, Inc

Customer Review Rating plus BBB Rating Summary

The Sleep Center Superstores has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 4994 NW 39th Ave Ste A

    Gainesville, FL 32606 (352) 872-5668


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/3/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a $604.00 mattress set from this company in September 29, 2013; that makes the set only 2 years old. At the time of purchase, I was told it was a 'top-of-the-line mattress set, made from bamboo." Now, however, the mattress SQUEAKS LOUDLY whenever I sit or lie on it. If I move during the night while sleeping, the squeaking wakes me up. I am now sleeping on my living room sofa. This is not acceptable and is not good business.

Desired Settlement: I would like an exchange, preferably one that is not bamboo, top mattress only. Or a reasonable refund, since the mattress is only two years old.

Consumer Response: ***** ******* ************************* ***** **** *** ** **** ** **** ** ******** ********* ******** *** *****************

To whom it may concern:

Please be advised that my complaint regarding 'The Sleep Center' has been resolved and no further action on the part of the BBB is necessary. The mattress set has been upgraded and replaced.

I am satisfied with the manner in which it was resolved.

Please contact me if you have further questions.

Thank you for your help with this issue.

******* ******
Gainesville, FL

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on The Sleep Center Superstores
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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