BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Smitty's Auto Service, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Smitty's Auto Service, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Auto Repair & Service Auto Repair & Service - Equipment & Supplies Auto Service - Specialty Parts Battery Charging Equipment Battery Repairing & Rebuilding Battery Supplies Brake Fluids Brake Service Brake Service Equipment Carburetors Engines - Fuel Injection Service & Parts Engines - Supplies, Equipment & Parts Starters - Engine Transmissions - Truck, Tractor Truck accessories Truck Equipment & Parts Truck Repair & Service Truck Service & Repair - Mobile Alternators & Generators - Auto Repair Auto Accessories Auto Air Conditioning Auto Air Conditioning Equipment Auto Parts & Supplies - Rebuilt Auto Parts & Supplies - Used Auto Parts & Supplies - New Auto Parts & Supplies - Used & Rebuilt
2920 NE 19th Dr Ste 8
Gainesville, FL 32609 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I brought my car to Smith's Auto Service because the car was shutting off when I am driving it.I left the car with Smith's Auto service for them to check to see what the problem is and to receive and estimate of what it would cost to fix it. After they checked the car , they called me back and claimed that a part in the distribution cap was broken and that was the cause of the car shutting off. I asked the representative if he was sure that indeed that was problem, he assured me that he has a guy who works on Honda's and he was positive. Thus I went ahead and gave him the permission to fix the car. To my disbelief while driving the car it started shutting off again. I was shocked and was in disbelief that the problem was not fixed. Thus I called Smith's Auto and notified them of the problem, which they informed me to bring it in. After the car was brought in, a few hours later I received a phone call stating that they figured out what was wrong with the car. He claimed that the ignition switch was the problem and by moving the key it would cause the car to turn off. Then he proceeded to explain to me that it would cost me $150 to fix. So I asked him how does that make any sense as he instructed me before when I bring in the car if its a fault on their side he will fix it. I logically tried to explain to him that he did not fix the car correctly before due to his ill diagnostics. I went even further to explain to him in very simple terms if I brought the car to you because it was turning off when driving. Then you return it to be claiming that you fixed it, and after you fix it the car is still turning off then obviously what you did before was not related to the problem. I asked him what he fixed the first time I paid him and he tried to use fancy terminology and claimed performance issue. He refuses to fix the car and admit that he did not diagnose the problem correctly the first time and thus did not fix the problem.
Desired Settlement: I would love for the real problem is affecting my car to be fixed without me paying any extra money. Because I payed them the first time and clearly they did not fix the car so it is not my problem.
I have replaced the ignition switch on the car @ our expense & the customer has picked up the car!