This business is not BBB accredited.
All Around Auto Care
Phone: (850) 309-0900 1930 S Monroe St, Tallahassee, FL 32301
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Dealership alternative, for complete auto repairs on all makes and models. Mechanical repairs, paint and body work, professional detailing, stereo sales and installs, rims and accessories.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for All Around Auto Care include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Garrett Young, Owner
Auto Repair & Service Auto Repairing - Foreign Brake Service Mufflers & Exhaust Systems Tire Dealers Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services - Oil & Lube Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Maintenance Auto Air Conditioning Auto Body Repair & Painting Auto Detailing Auto Diagnostic Service Auto Electric Service Auto Repair - Vintage
Products & Services
All Around Auto Care sells the following brand(s): Cherry Bomb, Falken, Flow Master, Kumho, Magnaflow, Michelin , Moog Chassis, NGK Ignition , Remy Starters and Alternators
All Around Auto Care offers the following product(s): Body Parts, Car Accessories, Car Alarms, Chassis Parts, Engines, Exhaust , Ignition Components, Stereos, Tires, Transmissions
Method(s) of PaymentPayments accepted, cash, checks, all major credit cards, money orders.
Refund and Exchange PolicyFree replacement of parts and labor with any repair that has failed within warranty time or mileage limits.
Alternate Business NamesFS Customz
THIS LOCATION IS NOT BBB ACCREDITED
1930 S Monroe St
Tallahassee, FL 32301 (850) 309-0900 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My vehicle was serviced at this location. The service engine light was on and i paid a $325.00 bill to rectify the issue, a full diagnostic of my vehicle was supposedly completed and the service engine light was off. My vehicle was returned and a follow up quote was not given to me of my vehicle in terms of necessary follow up care. About a month later, the service engine light came back on and i decided that i would call the shop to see whether they can check my vehicle, they may have missed something because this light is on, once again. The *****'s **** stated that i would have to pay another diagnostic fee, i stated to her that it has been a month if the job was not completed as i was told, that fee should be adjusted or waived. She stated that she would call me back, she did not take down any of my information, nor did she collect my name. I called the shop and requested to speak to the ****** she stated that she would be the only person that i would speak to and i needed to deal with that. I told her that she did not need to speak to me in such fashion and that i simply wanted to speak to the ***** in regards to the options for my car; I wa told by her that since i felt that way, my vehicle would not be serviced and that if i came to the shop to speak to the ***** that she would cal the police and have them escort me out and i better not call the shop anymore and that she was done with me. I felt victimized, she has retrieved payment for a service that was not well carried out and now i am stuck with a vehicle that is still in the current state of malfunction, i realize that the shop is near a college campus, so i could only imagine how many other students have been a subject of such a scam. This is unjust for the shop to use the law to carry out their malicious schemes and there is not anyone to stop them from this.
Desired Settlement: I would like my money back, if they merely claimed to have fixed my issue by simply resetting my car service engine light. I would like my money back so that i may take my vehicle elsewhere to be serviced and for the *****'s **** to not treat me as if i am a piece of trash or debris that she can simply capitalize from.
The customer contacted us this morning by phone to indicate she'd had work completed with our shop and the engine light was on. The work was initially completed 6/28/14, therefore since we reset the light upon completion of the initial job I expressed there may be another issue with the vehicle which would require an engine diagnostic costing 47.36. I further expressed if it was related to the work already completed I would refund the diagnostic fee. Although if it was unrelated would be able to share with her the additional necessary repairs to correct depending when the customer would like to address.
I am rejecting this response because:
If the work was successfully completed the engine light would not be turned back on in such a short period of time, the business seeks to gain greater monetary compensation for an uncompleted task. When I spoke to the auto ******** to seek whether the tasks that they perform would resolve the issue at hand, I was told a solid yes, and i was not informed that the light would simply be resetted, I did not pay for a temporary fix of the issue. The vehicle check should not be an additional expense to me first in order for this business to acknowledge whether they have made a mistake on their end in terms of diagnostics. I have returned to their shop upon paying a previous diagnostics, labor and parts costs, for the same issue that is being presented; this is poor perfomance and subjected care to my vehicle.
Upon speaking with ****** via phone 8/12/14 as indicated we would need to charge the fee of 47.36 for diagnostics and if it's related to the tune up then we would refund the diagnostics fee. We can not offer a refund since she did sign the repair order ticket to start the repairs and the final invoice upon inspecting the vehicle after the work was completed accepting the terms. Please note there was an estimate given to ****** which suggested other service work which she choose to decline on 6/28/14 and 11/08/13. The declined section is on the second page of the invoice dated 6/28/14 and on the work not performed dated 11/08/13. (SEE ATTACHMENTS)
I am rejecting this response because:
I was informed that the services that were related to the service light were completed, i assured that "ALL" the services that were in regards to the light were completed and i also retrieved verbal confirmation. The services are covered under set warranties, you have voided my warrantee when you stated that you will not perform any services on my vehicle and that you will have the authorities assured that i am escorted off your property if i presented myself before you. All around auto care's main r************* has voided my warrantee, which means that no further work can be performed on my vehicle, if that is the case, then my monetary contributions should be returned to me because you have broken your contract promise that was agreed upon. The business has breached the contract, and with having any future issues regarding the same thing, i would continuously have to pay out of pocket for something that is under a 24months warranty. The business has looked into different areas to suggest that i decline service but i was told that i would receive a follow up email of any other dilemmas, and i have never received anything. There shouldn't be an inclusion of a warranty for services and labor if the business does not intend to follow through, the problem should be observed, why must i pay for another diagnostics of an issue that should have been discovered with the first diagnostics. This in turns means that if my engine light comes on six more times, i would have to pay for six more diagnostics and the business can draw out the services and the warranty will not ever have to be granted. The business ***** **** will not allow me to speak to the mechanic who is handling my vehicle, this is continuous poor customer relations.
|6/5/2014||Problems with Product/Service | Complaint Details Unavailable|