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A BBB Accredited Business since
BBB has determined that Vaden Nissan of Statesboro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vaden Nissan of Statesboro include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Dot Algie Ms. Marcie Thomas, Social Reputation
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesVaden of Statesboro, Inc.
Industry TipsUSED CAR SALES
686 Brannen St
Statesboro, GA 30458 Directions
PO Box 14217
Savannah, GA 31416
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
|3/4/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On November 5, 2013 I purchased a 2013 ***** Avenger from Vaden Nissan of ********** **. Two days after purchase I had a problem with the vehicle. As I was driving to the store one it simply shut off and would not restart. After it had been towed to the ***** dealership in ********** **. the reason for shutting off was a simple fix. The Relay sensor needed to be replaced. When I contacted the ***** dealership a member of their service department insisted that I come take and look at the vehicle immediately. When I arrived I was showed several other problems. My wires where hitting the fan belt, passenger side light not illuminating all the way, splash guards for engine missing, grill not attached properly, and that the vehicle had previously been in a collision. I was also told that the wiring had been faulty. I was not told I was purchasing a previously wrecked vehicle. I reported all issues with vehicle to my original salesman *** ****** ***** on November 7, 2013, and spoke with ***** ******* ***** *******. They assured me that they would have their service department contact the service department at the ***** dealership. (NEVER HAPPENED) On November 8, 2013 I went to the ***** dealership to see if any contact was made. I was advised to take the car back to Vaden Nissan of ********** **. Which I did. I expressed my disappointments and concerns and told them that I would like the option to pick out another vehicle. They refused, but promise to fix all the problems. ***** ******* ***** ******* said that he would send the vehicle to Vaden Nissan of ******** ** for proper repairs. I do not believe this happened. While driving the vehicle tonight I turned on the heat and when I did so the vehicle stopped running. I believe I still have wiring problems which can potentially become dangerous. The vehicle comes with a manufactures warranty and because its has after market parts ******** will not honor repairs. I feel I have given Vaden Nissan of ********** **. a fair chance to resolve issue,
Desired Settlement: Another vehicle!!!!!! Same great mileage, same monthly payments, and dealings with another Vaden Nissan if possible. I DO NOT TRUST THE SALES TEAM OVER AT VADEN NISSIAN OF **********.
Company's response below:
After my research on this customer I have learned that we have removed the customer from this vehicle and put her in a 2013 ********* ******. The customer is now happy.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Dear Sirs:I purchased a 2009 Nissan Sentra with over 61,000miles. I drove it to my friend who owns a business in Statesboro, GA. She notice that this car that I purchased did not have the same four tires. They were two of one size and two of a different size. She called a Mr. ****** at Nissan of Statesboro, Ga. and he instructed her to have me bring the car back and they would put two tires on the rear the same size as the front tires. Mr. ****** made me pay for one of the tires, which the dealership should have put the two tires on with out me buying one. I have never heard an auto dealership making the customer purchase a tire when you buy a car, at the same time there was a noise coming from under my car and to make a long story short, the noise has not been correct and I have had it back to the dealership four times. The last time was on June 6th, 2013 which they did not fix. Tow of the maintenance men that helped work on my car also heard the noise when they got in and rode with me. The technician told me that he would get me a loaner auto to drive and they would keep my car until they found the problem. Well here it is Friday, June7th,2013 and no word from Nissan of Statesboro. I have contacted Nissan of N. A. and a lady named ********* has called the dealership and also no one has responded to either fix my car or even if they had a loaner that I could drive so that they will find and fix the problem. I have three people that will sign affidavits to this matter and exactly what has been going on. I tried to talk to the ***** Dealership in Savannah, Ga. and they will not speak with me. I understand that they have a connection with Nissan of Statesboro, Ga. I am a 76 year old woman, I have a hard time walking and my health is not the best. I take blood pressure medication and when these people get me upset my blood pressure really begins to go higher. Would you please help me in getting this issue solved.
Desired Settlement: This is what I would like to be taken place:1. Refund my money for the tire that I purchased for the back2. To fix my car like Mr. ****** promised me the day I took my car back to dealership a couple of days after I purchased it.
Complaint: 9574531 I am rejecting this response because:
I am rejecting this response because:
From: **** ******* *********************************
regards to my complaint with the Vaden Nissan of Statesboro , I reject the
answer and I am not satisfied with their response. I did take the 2009
Nissan Sentra back to dealership and they are giving me the same old
answers. I am in the process of getting a mechanic to check this car also. This
mechanic as 32 years experience. Also I was not refunded for the tire that the
dealership had me buy when I purchased this car. I want the dealership to
refund my 156.00 for tire. The problem was not all four tires
were of the same size. Please help me with this problem. When this other
mechanic checks this care out then I will let Vaden of Statesboro, Ga.
know of my decision.
**** ****** ****
Thank you for forwarding Mrs. ****'s response to us. We are genuinely sorry that she is not satisfied with our continued efforts to appease her concerns. Unfortunately, with regards to her noise complaint, she will continue to receive, "the same old answers" from our Service staff. The noise is well documented by a manufacturer bulletin - a copy of which we provided to her. While Mrs. **** is free to solicit the opinions of countless mechanics, we prefer to rely on the resources of our factory-trained technicians and manufacturer technical support.
I apologize that we did not specifically address Mrs. ****'s concern about her wheels in our initial response; we have reviewed the vehicle's tires with her several times. The tires on her vehicle at the time of purchase had four equally sized tires: one brand was mounted on the front axle and one brand was mounted on the rear axle. The tire sizes are the same and treads were in good condition. We are sorry that Mrs. **** chose to replace a tire based on a third-party recommendation or perhaps aesthetics, but we feel that both the vehicle and the tires were in good condition, typical of a vehicle of that age and mileage.
We have tried in good faith to satisfy Mrs. ****'s concerns. She seems to be receiving a lot of input from other parties which may be making things difficult for all parties. It this juncture, we do not feel we can offer Mrs. **** any further assistance other than continued good service going forward.
Complaint: 9574531 I am rejecting this response because: First of all a and my sister certainly appreciate your help in this matter. I have checked my emails for all of June 25, 2013 and I can not find your email there. However I can and will gladly run a print out of my emails on that day and send to you if your would like me to do so. I would not tell you this if I had received the email. It was not in my junk items either. I send emails sometimes and I get a message that unknown mailer so I really don't any explanation to add to this, I did not receive it, my sister (****** ****) would calls me everyday and asked me if I had received an email from BB Regards, **** ****** ****
I am rejecting this response because:
First of all a and my sister certainly appreciate your help in this matter. I have checked my emails for all of June 25, 2013 and I can not find your email there. However I can and will gladly run a print out of my emails on that day and send to you if your would like me to do so. I would not tell you this if I had received the email. It was not in my junk items either. I send emails sometimes and I get a message that unknown mailer so I really don't any explanation to add to this, I did not receive it, my sister (****** ****) would calls me everyday and asked me if I had received an email from BB
**** ****** ****
Having received a letter from Ms. **** outside of your forum that again asked for reimbursement in addition to two new items (an extra key and an owner's manual), we have agreed to provide all these things with the hopes that we can conclude our transaction. Our Service Manager plans to contact this customeris he has not already.
Thank you for your patience in this matter.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|1/9/2013||Problems with Product/Service|
|10/10/2012||Problems with Product/Service|