BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Savannah Toyota meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Savannah Toyota include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementMr. Scot Ritchie, GM/Managing Partner Mr. Robert Savadge, CFO
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesCoastal Motor Sales Inc Savannah Scion Savannah Toyota Scion
Industry TipsUSED CAR SALES
11101 Abercorn St
Savannah, GA 31419 Directions
PO Box 60817
Savannah, GA 31420
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Back in 2011, My husband and I were looking to trade in our Rav4. The manager of Toyota was overly eager to let us take one of his new vehicles home for the weekend while we were making our decision. I declined to take a vehicle home however I gave him our information and told him that we were in the market of searching for the right vehicle for our family and we would let him know what we decide. After searching we decided to go with Hyundai. I immediately notified the Toyota manager personally to let him know of our choice. Long story short they continue to send letters to us regarding a deal they have if we trade in our Rav4. I have contacted their office several times and left messages and sent emails stating that we no longer have this vehicle and to remove us from all mailing lists. They continue to send us letters with our information of the RAV4. Being in the military, we travel a lot and I DO NOT want this information to be floating around. I think this Toyota Dealership is obnoxius and I would NEVER purchase a vehicle from them nor would I recommend them.
Desired Settlement: We would like to be removed from their mailing list ASAP!!!!!
Business Response: He has been removed from our mailing list and data base.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/3/2012||Problems with Product/Service|
|8/29/2012||Problems with Product/Service|