BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Orange Park Mitsubishi meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Orange Park Mitsubishi include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Jack Hanania, Owner Mr. Danny Hines, Executive General Manager Mr. Scott Williams, General Manager Mr. Mike Wyland, Service Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesHanania Automotive Group Hanania OPM, LLC
Industry TipsUSED CAR SALES
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8105 Blanding Blvd
Jacksonville, FL 32244 (800) 652-3042 (904) 779-0071 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 652-3042(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I received a scratch, match and win in the mail that did not have an expiration date. My numbers matched so I called to confirm and they told me to come in so that I will receive my prize that is guaranteed according to the advertisement. When I got there they said the event is over and my numbers had to match what was on their board as well, but that is not what was said to me over the phone or on the advertisement. I called their other company which is volkswagen and he said that he would look into it and I never received a call back. I was suppose to receive a cash prize.
Desired Settlement: My desired settlement would be the cash settlement that I am guaranteed.
I apologize for any confusion about the mailer but I would be more than willing to review it. Please email/bring a copy of the scratch off mailer to me in the corporate office. Upon receipt of the scratch-off mailer if money is due we will honor the prize.
Executive Assistant to CEO
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I have also attached the item requested.
|9/4/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Saw a vehicle I liked online, advised to call for pricing info. Went to the dealership test drove the vehicle and advised of the terms I would like for the vehicle. Advised of what I was looking for in form of payment, advised of down payment. Dealership withdrew $2000 of my funds a week before the vehicle was even ready. They finally have the vehicle ready and the payment and interest rate were well over what I was looking for. I requested a refund and to kill the deal. The dealership would not refund my money and told me I had to pay their shop bill even though I do not have the vehicle and are trying to only give me $300 of the $2000 they pulled from my account. I did not sign for or authorize any charge, especially without driving off in the vehicle. The moment I realized this dealership had done this I continued to call and go back and forth to the dealership to resolve and let them know the terms to this deal was not agreeable. I feel as if this place is attempting to strong arm and bully me into a deal. Clearly unfair and illegal practices to keep my money on a vehicle I do not have - truly feel as if being taken advantage of.
Desired Settlement: A full refund of the unauthorized charge. Why would I pay for repairs on a vehicle I have never owned nor am driving for this place to sell it to another unsuspecting consumer and charge them as well.
Thank you for the opportunity to respond to *** ******* concerns. *** ***** gave us full authority to charge his credit card as a form of downpayment and make the necessary repairs to the vehicle he wanted. We understand he wants to rescind the contract. In the interest of good faith and goodwill we have credited back the remaining $1700.00 on the credit card used in the initial transaction. There has been already been a credit of $300 on that credit card to make the grand total $2000.00. This should completely resolve this matter.