BBB Accredited Business since

O'Steen Volvo

Phone: (904) 396-5486 Fax: (904) 396-7815 View Additional Phone Numbers 2525 Phillips Hwy, Jacksonville, FL 32207 http://www.osteenvolvo.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that O'Steen Volvo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for O'Steen Volvo include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on O'Steen Volvo
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 04, 1996 Business started: 01/01/1996 in 0 Business incorporated 01/12/1996 in FL
Type of Entity

Corporation

Business Management
Mr. Bill Olive, General Manager Mr. Mark O'Steen, Vice President Mr. Tom O'Steen, Vice President Mr. Dedier Scheffer, Parts & Service Manager
Contact Information
Principal: Mr. Bill Olive, General Manager
Principal: Mr. Mark O'Steen, Vice President
Principal: Mr. Tom O'Steen, Vice President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Repairing - Foreign Brake Service Tire Dealers Tire Retread & Repair Auto Air Conditioning

Alternate Business Names
O'Steen Automotive Group Inc
Industry Tips
USED CAR SALES

Additional Locations

  • 2525 Phillips Hwy

    Jacksonville, FL 32207

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2014 Problems with Product/Service | Complaint Details Unavailable
11/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My issue started when i sent a customer of mine to have her vehicle (2004 Volvo XC 90) diagnosed by O'steen Volvo due to hesitation when accelerating, when O'steen Volvo checked the vehicle, there service personal (John) called me and said the vacuum lines are filled of carbon built up, and it will cost $900.00 to repair , i asked him if this will solve the problem he assured me it would.O'steen Volvo are an authorized dealer and there technicians are supposedly will trained. i trusted that they will diagnosed the problem accurately and fix it, they called the next day and they said that the vehicle is ready!!i gave my customer a check for $900.00 to go pick her car, she called me crying a little while later and said that the car is doing the same thing and Volvo refused to give her the check back or repair the vehicle like they assured us they would.when i contacted them they told its a different issue all together , and they would need more money to fix it, its obviously was misdiagnosed to begin with because the vehicle is in the same exact condition as when we dropped it off and still having the same problem, even though we paid them $900.00 to fix

Desired Settlement: O'steen Volvo need to refund me my check back or a stop check will apply .Invoice # 208455our company name: Jordan Auto Sales

Business Response:

I spoke with *** ** ****** **** ***** on Tuesday. In the interest of customer satisfaction I have agreed to perform the additioal repairs at no charge to him. However, I cannot do so until his original check clears our bank.  He has agreed to that.

 

****** *****

Service Manager

O'Steen Volvo