BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mercedes Benz of Gainesville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mercedes Benz of Gainesville include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Adam Rohlman, President/COO Mr. Alex Graham, Vice Chairman
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesDuval Motorcars of Gainesville Scott-McRae Automotive Group, LLP
Industry TipsUSED CAR SALES
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Additional Phone Numbers
- (352) 332-3503 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This was the absolute worst treatment I have received in over 40 years of taking my cars to various dealerships.My experience: I had purchased a certificate on one of the daily deal sites for "Only $50 for $150 Complete Detail at Mercedes Benz of Gainesville". The certificate contains absolutely no expiration date and describes the merchant as "Mercedes Benz of Gainesville **** * **** ****** ************ ** *****".I visited this dealership in advance to make an appointment for the detailing and had absolutely no problem receiving an appointment. The staff knew I had a certificate.On the day of the appointment, when the vehicle was dropped off to be detailed along with the service request I had received when making the appointment, I was then informed by service staff that the certificate would not be honored; and if I wanted, I could pay the full price for detailing, less the $50 value of the certificate. There is no way I am paying an inflated price for detailing my vehicle when so many other places offer detailing services in Gainesville. I contracted with the daily deal site for $50 for $150 of detailing. Being informed by the dealership that the cost to detail is now $190 +, I offered to pay the additional cost ($40 +) of the detailing since the certificate was obtained, but was told "No". Needless to say, I would not recommend this dealership to anyone due to the treatment I received and having gone to expense of visiting the dealership twice. This dealership does not honor its commitments. The certificate has absolutely no expiration date and there was no posted notice at the dealership that Mercedes Benz will not honor this certificate which was legitimately purchased on a daily deal site.
Desired Settlement: Would prefer this dealership to honor its commitment.
We looked into the issue that Mr. ********* brought to our attention and found that the service advisor had the understanding that all of these daily deals for the Detail Services had expired back in 2012, when in fact, there was actually one set that was mistakenly offered without an expiration date. After reviewing Mr. *********'s certificate it has been found that he has one of the certificates without an expiration date. We contacted Mr. ********* and made arrangements for his wife to drop off the vehicle Wed June 4 2014 and we will transfer her to work and back and complete the detail as per the "deal". Mr. ********* expressed to me he was satisfied with our resolution at this point. We also reviewed the daily deal program, and fact there is one without an expiration date, with all customer touch employee's in the service department so we do not have this happen again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Mercedes Benz of Gainesville went above and beyond what I was hoping to be done to resolve this issue. My compliments and thanks to them for being such a responsible and caring company.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/25/2012||Problems with Product/Service|
|10/24/2011||Problems with Product/Service|