This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Lucas Honda of Jacksonville include:
- 5 complaint(s) filed against business
Factors that raised the rating for Lucas Honda of Jacksonville include:
- Length of time business has been operating
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesSteve Lucas Honda
Industry TipsUSED CAR SALES
THIS LOCATION IS NOT BBB ACCREDITED
7801 Blanding Blvd
Jacksonville, FL 32244 Directions
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Additional Phone Numbers
- (904) 269-2277(Phone)
- (904) 573-1307 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|1/8/2015||Problems with Product/Service | Complaint Details Unavailable|
|11/25/2013||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased a used vehicle from Lucas on June 14(65 days ago) and still have not received my paperwork for my title and ad valorem in Georgia. I was told after the first couple of weeks that the vehicle I purchased had a lien still on it, but it was no big deal and would cleared up very quickly. Here I am 65 days later with no title, false promises, and phone calls not being returned. My insurance company is now asking why my insured vans VIN number is not showing up in the State of Georgia's database. If they would have just been honest from the beginning and said "Sorry, it will be three months to clear this up" I would have been much more understanding.
Desired Settlement: I would just like to have my clean title in my hands and for Lucas to pay all my late Ad Valorem fees, which they have promised.
Dear ** ****
I have read *** ******* comments. The vehicle he purchased was misrepresented to us in reference to the multiple liens against it. During the time the customer traded the vehicle purchased by *** *****, we did not have any knowledge of additional liens.
We literally sell thousands of vehicles each year and I can remember a situation similar to this happening one time. This is very uncommon. We did everything possible to secure the title. Our company paid thousands of additional dollars to have the title released. The lien holder has complete control of when they will release the title. The lien holder has made multiple statements that they were releasing the title. We have talked with the lien holder many, many times. We are at their mercy.
I feel Lucas Honda has done everything within our power to expedite this situation.
I understand *** ******* frustration. I can assure you we are frustrated as well.
To remedy this situation immediately for *** *******, I have sent a memo to Mr. ***** ***** who will contact *** ******* on August 23, 2013 to arrange pick up of the vehicle. We will pay off the current loan, reimburse *** ******* the $894.21 he put down plus any installment payment he made.
I do apologize for this situation and inconvenience.
***** ** ******
***** *** ****
|4/30/2013||Problems with Product/Service|