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Northeast Florida & The Southeast Atlantic

BBB Accredited Business since

Kia Autosport

Phone: (850) 576-2116 View Additional Phone Numbers 2755 W Tennessee St, Tallahassee, FL 32304 View Additional Email Addresses http://www.kiaautosport.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kia Autosport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kia Autosport include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Kia Autosport
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: April 21, 1998 Business started: 05/21/1991 Business started locally: 05/21/1991 Business incorporated: 05/21/1991 in FL
Type of Entity

Corporation

Contact Information
Principal: Ms. Melanie Lee, Co-Owner/GM
Business Category

Auto Dealers - New Cars

Alternate Business Names
Florida Autosport, Inc.

Additional Locations

  • 2755 W Tennessee St

    Tallahassee, FL 32304

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (850) 574-4331 (Fax)
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Additional Email Addresses

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Complaint Detail(s)

5/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went into Kia Auto sport to shop around for a vehicle to purchase. I was told that I would be leasing a vehicle instead of buying it. I decided to go with another auto sales company to avoid paying on a lease. The company has been running my credit ever since the car was returned with a scratch on it. I have been receiving letters from various banks regarding declines for car loans. The manager asked me to pay a $500 deductible to them after the vehicle was returned and threaten to take me to court over the scratch. I was never given a receipt for the $460 I gave to the manager. I believe they are constantly running my credit in order to destroy my credit rating.

Desired Settlement: Refund the $460 I gave to them or a receipt for the transaction.

Business Response:

Mr. ***** visited our lot, took delivery, and agreed to terms of purchase for a 2014 KIA Rio.  After days of attempting to contact Mr. ***** he finally notified us that he would be purchasing a vehicle from another dealer.  He also informed us that his girlfriend keyed the vehicle.  I advised Mr. ***** that due to the extensive damage from keying that we would need him to notified and file a claim with his insurance to correct the issue.  We also required that he pay his deductible which is the $500 that he's speaking about.  There was keying on the drivers and passenger side doors as well as the inside door panels.  This damage equates to much more than $500 which his insurance did not cover.  He called the following day to inquire about a receipt and I asked him to contact our Office Manager Susan to receive a copy.  He has not done so at this time. 

I have no problem with a customer who changes their mind however when that customer damages the vehicle before returning it we as a company are entitled to receive damages.  We also have never refused to give a customer a receipt for any reason.  I've attached it here. 

Please let me know if there's any additional information needed to finalize this complaint and thank you for your assistance.

Sincerely,

******* ***

General Manager

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5/31/2013 Advertising/Sales Issues