This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Kia Autosport include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Auto Dealers - New Cars
Alternate Business NamesFlorida Autosport, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
2755 W Tennessee St
Tallahassee, FL 32304 Directions
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Additional Phone Numbers
- (850) 574-4331 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my Kia Soul to be serviced on Wednesday, October 28 at Kia Autosport of Tallahassee because tire valves had been recalled, it was due for an oil change and free new tires for life. I left with the oil change - the valves are on back order but the tires aren't covered because I needed to replace the timing belt for $530, get an air filter for $45 and replace brake pads for I don't recall the price and since I haven't done the service there, I wasn't entitled to the tires for life, even though my husband has specifically asked and they told us we could get the service elsewhere. Needless to say I was not happy, but was not going to pursue any action. My husband talked to another mechanic about prices for the timing belt since that was the most expensive, the mechanic called back like we were stupid, MY CAR DOESN'T HAVE A TIMING BELT! It has a timing chain that is NOT supposed to be changed at a mile marker. I called Kia and spoke to the Service Manager and he apologized but I am not satisfied with that . He said that when they got in there to replace the timing belt, they would have realized, but I'm not so sure. I don't think they are trustworthy nor ethical nor competent.
Desired Settlement: I think the guaranteed/advertised tires for life should be covered. I told him that I was filing a complaint with the Better Business Bureau as well as telling these facts on social media if he wouldn't make it right, and he wouldn't, so I am.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I just wanted to make you aware that Kia Autosport Tallahassee made a reasonable compromise to resolve the issue. For your information, they paid for the tires, and we paid for the installation and alignment
Read Complaint Details
Complaint: I went into Kia Auto sport to shop around for a vehicle to purchase. I was told that I would be leasing a vehicle instead of buying it. I decided to go with another auto sales company to avoid paying on a lease. The company has been running my credit ever since the car was returned with a scratch on it. I have been receiving letters from various banks regarding declines for car loans. The manager asked me to pay a $500 deductible to them after the vehicle was returned and threaten to take me to court over the scratch. I was never given a receipt for the $460 I gave to the manager. I believe they are constantly running my credit in order to destroy my credit rating.
Desired Settlement: Refund the $460 I gave to them or a receipt for the transaction.
Mr. ***** visited our lot, took delivery, and agreed to terms of purchase for a 2014 KIA Rio. After days of attempting to contact Mr. ***** he finally notified us that he would be purchasing a vehicle from another dealer. He also informed us that his girlfriend keyed the vehicle. I advised Mr. ***** that due to the extensive damage from keying that we would need him to notified and file a claim with his insurance to correct the issue. We also required that he pay his deductible which is the $500 that he's speaking about. There was keying on the drivers and passenger side doors as well as the inside door panels. This damage equates to much more than $500 which his insurance did not cover. He called the following day to inquire about a receipt and I asked him to contact our Office Manager Susan to receive a copy. He has not done so at this time.
I have no problem with a customer who changes their mind however when that customer damages the vehicle before returning it we as a company are entitled to receive damages. We also have never refused to give a customer a receipt for any reason. I've attached it here.
Please let me know if there's any additional information needed to finalize this complaint and thank you for your assistance.