BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Kia Autosport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Kia Autosport include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Auto Dealers - New Cars
Alternate Business NamesFlorida Autosport, Inc.
2755 W Tennessee St
Tallahassee, FL 32304 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (850) 574-4331 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I went into Kia Auto sport to shop around for a vehicle to purchase. I was told that I would be leasing a vehicle instead of buying it. I decided to go with another auto sales company to avoid paying on a lease. The company has been running my credit ever since the car was returned with a scratch on it. I have been receiving letters from various banks regarding declines for car loans. The manager asked me to pay a $500 deductible to them after the vehicle was returned and threaten to take me to court over the scratch. I was never given a receipt for the $460 I gave to the manager. I believe they are constantly running my credit in order to destroy my credit rating.
Desired Settlement: Refund the $460 I gave to them or a receipt for the transaction.
Mr. ***** visited our lot, took delivery, and agreed to terms of purchase for a 2014 KIA Rio. After days of attempting to contact Mr. ***** he finally notified us that he would be purchasing a vehicle from another dealer. He also informed us that his girlfriend keyed the vehicle. I advised Mr. ***** that due to the extensive damage from keying that we would need him to notified and file a claim with his insurance to correct the issue. We also required that he pay his deductible which is the $500 that he's speaking about. There was keying on the drivers and passenger side doors as well as the inside door panels. This damage equates to much more than $500 which his insurance did not cover. He called the following day to inquire about a receipt and I asked him to contact our Office Manager Susan to receive a copy. He has not done so at this time.
I have no problem with a customer who changes their mind however when that customer damages the vehicle before returning it we as a company are entitled to receive damages. We also have never refused to give a customer a receipt for any reason. I've attached it here.
Please let me know if there's any additional information needed to finalize this complaint and thank you for your assistance.