BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Key Buick Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Key Buick Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesKey Auto Company Key Buick Key Buick GMC Key Collision Center Key GMC Key Hyundai
Industry TipsUSED CAR SALES
4660 Southside Bl
Jacksonville, FL 32216 Directions
PO Box 17639
Jacksonville, FL 32245
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (904) 207-7622(Phone)
- (904) 677-8851(Phone)
- (904) 677-8864(Phone)
- (904) 866-4547(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/24/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Our finance manager (****** *****) told us when we (myself and co-signer ******* ******) bought our certified pre-owned (CPO) 2013 Elantra that we would receive an additional 12 month / 12,000 mile bumper to bumper warranty extension to the existing 5 year / 60,000 mile bumper to bumper warranty.When I mentioned this to service when I brought my car in they told me they had never heard of such a warranty extension. So, I went to Lucius and asked him about it and was told that that was his understanding when he was originally hired but after doing some research he told me that this only applies to GM CPO vehicles, which his dealership also sells. He said he was sorry but he was misinformed and the dealership would not honor his verbal claim. I spoke to the general manager (*** ****) and he was also less than helpful and did not offer to make good on his finance managers false claims. I would like the BBB to help me resolve this issue and assist in binding arbitration if needed.
Desired Settlement: The verbal warranty offered to myself and another witness (******* ******) honored by Key Hyundai.
*** ****** assured us his plan was to contact the Better Business Bureau and rescind his complaint. In the event he has not done so, this response is to inform the BBB that *** ****** has been offered a mechanical repair agreement to cover repairs for 12 months and/or 20,000 miles beyond the standard 5 year, 60,000 mile warranty offered under Hyundai's certified pre-owned program. *** ****** accepted this offer.
******* ** ****
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
|9/23/2013||Problems with Product/Service | Complaint Details Unavailable|
|5/16/2013||Problems with Product/Service|
|9/4/2012||Problems with Product/Service|
|5/16/2012||Problems with Product/Service|