Business ProfileforKey Buick Company

Our Hyundai ****** has been receiving service at this location for 2+ years now. The service and communication has been going steadily downhill. We are too often at this dealership seeking answers and repairs on the vehicle which only has ****** miles on it. It seems like it is a monthly occurrence at this point. The vehicle was bone dry of oil, and not a single drop remaining when I took a look at it from home. Multiple times we have gone to the dealership for repairs, and they are telling us there are no issues. There is clearly an issue that is at hand.We created an appointment 10 days out to drop the car off on 2/8. There was no warning on the site of any kind that their main shop is closed, and all they are able to do for the day were express services. The express shop in this instance is not equipped to handle this issue. I wasted 2 hours of my morning away from my job to take care of this issue, and I received not a single ounce of help from any of the advisors at the location. They did not seem equipped to handle any questions, and repeated the same things over and over again. I was told the next available appointment would not be until 19 days later, on the 27th. How is there no warning on the site when making an appointment that the main shop is not open. This caused me to miss out on 2 hours of my morning, alongside lost money from job. I have now contacted the service rep 2 times that is our main contact every time we have brought in the vehicle, and have not received a response from anyone. I am seeking resolution for this issue ASAP as this has been an nightmare to deal with since they are clearly not repairing the vehicle each time that we have come for service. This business has no professionalism from any of the people that we spoke to on the 8th, and they were not in any hurry to provide a solution to my issue as a longtime customer. This issue should be handled ASAP by this business.