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A BBB Accredited Business since
BBB has determined that Keith Pierson Toyota, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Keith Pierson Toyota, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||12|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Auto Dealers - New Cars
Alternate Business NamesKeith Pierson Toyota
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Types of Complaints Handled by BBB
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- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (904) 771-9100(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: So I bought a car just over a year ago and when I purchsed it I asked that there be new tires on the car. Fast forward to 1 year later and only 8k miles I find out that the tires are not new, they are almost bald now and they need to be replaced. I found this out yesterday and I am going out of town tomorrow morning at 5 am. I work until 11pm today and can't get over there to get this resolved (it's 45 minutes away) when I called the dealership I asked if someone could come pick up the car and I got a no, I got a response of "well you bought a used car" and when I said I am going to use this as a lesson to not buy a car from your dealership ever again I got an OK. I asked if there weas another dealership I could go to and was told no...I will never be able to bring this car to this dealership because I am going up north and the car is not coming back down south.
Desired Settlement: I just want my tires replaced before I leave town...or atleast at another dealership that this dealership then can reimburse.
Mr. ***** purchased a used 2010 Camry SE from Keith Pierson Toyota on 4/19/13. At the time of purchase, the service department conducted a full and extensive check up on the vehicle to make sure that it was safe to drive and, at that time, service determined that it was in perfect working order. The customer declined any type of extended warranty or maintenance plan when offered in the finance department. Since then, the customer has not returned to Keith Pierson Toyota at all for regular maintenance. Unfortunately, there were no allotments made for new tires in the customer's deal, and we are not permitted to alter a deal for that purpose fifteen months later.
******** ********* our Assistant General Manager, spoke to the customer this morning and asked him to bring his car in so that we could take a look at it to see if there was anything he could do to assist. The customer refused due to his work schedule and pending move to Maine tomorrow. Had we more time, we may have been able to provide additional services, but as it stands, our hands are tied.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/9/2014||Guarantee/Warranty Issues | Complaint Details Unavailable|
|10/6/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/6/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/13/2013||Problems with Product/Service | Complaint Details Unavailable|
|12/10/2012||Problems with Product/Service|
|10/25/2012||Problems with Product/Service|
|6/19/2012||Problems with Product/Service|
|2/27/2012||Problems with Product/Service|