This business is not BBB accredited.

Gordon Chevrolet Inc

Additional Locations

Phone: (904) 272-2200 View Additional Phone Numbers 1166 Blanding Blvd, Orange Park, FL 32065 http://www.gordonchevy.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gordon Chevrolet Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Gordon Chevrolet Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 01, 1992 Business started: 09/16/1991 Business started locally: 09/16/1991
Contact Information
Principal: Mr. Nathan Potratz, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting Auto Dealers - Hybrid Vehicles

Industry Tips
USED CAR SALES

Customer Review Rating plus BBB Rating Summary

Gordon Chevrolet Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1166 Blanding Blvd

    Orange Park, FL 32065

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 307

    Orange Park, FL 32067

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I brought my 2000 mazda mx5 in for drivers side rear quarter panel damage repair to Gordon Chevrolet paint and body shop at the request of Westfield insurance company. My car paint was not matched properly and over spay on moldings and rude customer service.

Business Response:

First of all we want to apologize if we came across as rude, that was not our intention.  We do appreciate your business and want that to be clear throughout your visit.  We are also disappointed that you are not happy with your repair.  Yours was particularly difficult due to a couple of reasons.  Any 15 year old paint is hard to match but your vehicle also has multiple shades of color which forced us to chose one which we were able to match quite well.  The only solution is to paint additional panels which your insurance company has not agreed to pay for.  We respectfully submit that you might direct your concerns to your insurance company.  Please give us a call if there is something else we can do.

 

 

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6/17/2013 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Gordon Chevrolet Inc
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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