This business is not BBB accredited.
Phone: (352) 376-4551 2810 N Main St, Gainesville, FL 32609
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Gettel Gainesville, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bob Bisblinghoff, Vice President/COO Ms. Laura Hammer, Controller Ms. Susan Triana, Administrative Assistant Mr. Bobby Watts, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Electric Vehicles Auto Dealers - Online Auto Body Repair & Painting Auto Dealers - Hybrid Vehicles
Alternate Business NamesBMW of Gainesville
Industry TipsUSED CAR SALES
THIS LOCATION IS NOT BBB ACCREDITED
2810 N Main St
Gainesville, FL 32609 (352) 376-4551 Directions
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Complaint Trends - Last 3 Years
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|8/3/2016||Problems with Product/Service|
|3/7/2016||Problems with Product/Service|
|1/4/2016||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I recently had my VW Tiguan 2011 serviced at VW of Gainesville. My car was driven for personal use by employees, who used my entire tank of gas and left it EMPTY when I picked it up, SMOKED in my car leaving a horrible smell, left kids car seats in my car and muddy footprints inside and my gas card missing. Nothing was cleaned or done to have it customer ready when I picked it up.
Desired Settlement: 1. Value of loan for trade in 2. Complete refund of service price of $200.62.3. Complete detail interior and exterior 4. Gas gift card for my use 5. Discount of part needed to repair my car.
Business Response: The customer's 2012 Tiguan was brought in to service here on 7/3/14 because after driving the vehicle for 2 or 3 hours the a/c would start blowing hot. The service advisor explained to the customer that we would have to drive the vehicle 2 or 3 hours to duplicate the concern and the customer agreed and signed the repair order stating that. The service advisor did drive the vehicle home on 7/3/14 so we could duplicate the concern and she could not duplicate the concern. My shop foreman then drove the vehicle home on the weekend and he was still not able to duplicate the concern. On Monday morning 7/11/14 the technician completed another long test drive and duplicated the concern. The techician then tested the a/c system and found the a/c compressor needs replaced. He then completed an oil service on the customer's car. The technician does smoke but he assured me he did not smoke in the vehicle but his clothes may have made the vehicle smell like smoke. We called the customer's extended warranty and found out her extended warranty had expired at 100,000 miles and she had 107,000 miles. I told her that the a/c compressor would not be covered by her extended warranty because it had expired. I talked to the customer and told her will are going to send her a check for the fuel that we used and pay her back $127 for the diagnostic charge that she paid. We will also complete a full inside and outside detail for free. The customer agreed that this was acceptable. I apologized that we did not fill her vehicle with fuel, it smelled like smoke, and it was dirty on the inside. I sent the check request to my accounting department and they will be sending it out next week.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Problems with Product/Service
Read Complaint Details
Complaint: 2004 BMW 545, had an oil leak repaired November 2013. The day that I picked up my vehicle it began making squealing noises and the heater pressure was low, contacted BMW immediately to inform of issues, they were not able to "get me in" until February after countless attempts to schedule an appointment. BMW kept vehicle for 5 days stating they could not hear any noises on day 6 (2/25/14) I went to pick up my vehicle and upon cranking the noise began (as it had done everyday since I picked it up in November). Mechanic admitted to hearing squealing while I was there. 2/26/14 I was told the alternator tensioner belt was really bad and needed replacing and was the reason for the squealing, I authorized them to fix the belt, picked my vehicle up and shortly after the noises began again, contacted BMW, asked for service manager, left message on v-mail, didn't receive a response, called back 2 weeks later, left another v-mail, still no response, called a third time requested GENERAL MANAGER and finally the service manager called me back on May 7th, spoke with manager, informed him of noises, once I got into my car the air was blowing cold on passenger & hot on driver side, immediately drove to dealer, dealer stated issue "maybe" expansion valve OR compressor, still could not duplicate noises I was having. I couldn't understand how the compressor was bad and they couldn't explain it all the service manager kept saying was I have dual climate control which causes the issue I was having. Still no noises detected (even with stethoscope). After having suspicion of unethical business I called other BMW dealers who told me they never heard of such I then pulled vehicle (they then offered a discount and refund for alternator tensioner belt), took it to Tom Bush BMW of Jacksonville, FL, they told me my compressor was whaling & sounded as it was about to fall apart, however, no noises heard with stethoscope by BMW Gainesville, and they weren't sure why my air wasn't 100% cool??? Passenger side no longer cold.
Desired Settlement: Would like a full refund of $1,900 for repair. No issues with car prior to them fixing oil leak. All problems occurred upon car leaving from their shop, feel they should be responsible for all expenses. Pulled car from them due to fear of them completely ruining my vehicle in an effort for them to cont repairing esp seeming they heard no noises with a stethoscope & *** ***** BMW states the car was whaling/compressor falling apart. Did they break my compressor? No cold air at all when I left them
Ms. **** brought her 2004 BMW 545 to our dealership on 10/30/13 for issues related to oil and coolant leaks that were covered by her extended warranty. The customer’s extended warranty has now expired. After our inspection, we replaced the upper timing chain cover gaskets, alternator bracket seal for the oil leaks, as well as the valley pan gasket under the intake manifold for the coolant leak. The vehicle repairs were completed on 11/25/13.
The customer brought her vehicle back to our dealership on 02/12/14, informing us that the vehicle had several problems since we serviced it on 11/25/13. First, she stated there was a “squealing” noise coming from the engine when starting the vehicle. After inspection, we were unable to duplicate this problem. Secondly, the customer reported there was a “whining” noise when driving that sounded like a problem with her power steering. Again, after inspection we were unable to duplicate this concern. Third, the customer indicated the oil level gauge was reading at the minimum level; therefore, we added 1 quart of oil to her vehicle. Fourth, she reported the heater was not getting hot at idle, so we adjusted the setting in the idrive. And fifth, she indicated we cracked the windshield wiper cowl during her service date in November 2013. As a result, we replaced the wiper cowl at no charge to her.
On 02/19/14, the customer brought her vehicle back to our dealership and reported there was a “chirping” noise on startup. After inspection, we were, in fact, able to duplicate the noise so we replaced the drive belt and tensioner. The customer called back on 5/6/14 and said that the noise was still present. Given this, I called the customer on 05/8/14 and informed her that I would refund her the money for the drive belt and tensioner. Later that day, she called back and said that the air conditioner was only getting cold on the passenger side and her vehicle was making a “chirping” noise when starting the vehicle. She brought the vehicle in that day (05/08/14) and we gave her a free loaner car so we could complete the inspection.
I paid my BMW certified technician $437 worth of diagnosis to evaluate her reported issues concerning the air conditioning system and chirping noise. My technician tested all the wires that go to the a/c compressor, as well as the wires that go to the a/c control head. He was unable to find any problems. He then performed an Evacuate and Recharge on the a/c system and discovered that the low pressure side was higher than it was supposed to be and the high pressure side was lower than it was supposed to be. The dial on the pressure gauge was also fluctuating on the pressures. These issues indicate one of the following: 1) a stuck expansion valve; or 2) an a/c compressor going out. My technician also started the vehicle many times without duplicating the chirping noise. I called the customer and informed her that we need to start with replacing the expansion valve but there was a possibility that the compressor was also bad. I informed her I would apply the $383.51 she paid for the drive belt and tensioner towards the repairs.
At that point, she stated there was not a problem with her vehicle until we repaired it in November 2013. I informed her that the repairs that were completed in November (6 months prior to the current date) were not related to the a/c given that we did not remove the compressor or the a/c lines at that time. Further, on repeated occasions we were unable to duplicate the reported “chirping” noise when turning on the a/c. The a/c compressor and the expansion valve are mostly mechanical parts; therefore, they will not show up in test plans on the BMW scan tool. Given this, I informed the customer we could not be 100% certain whether the expansion valve or the compressor was bad. However, I did inform the customer that it was recommended she replace the expansion valve if we were replacing the compressor. I also told her that the compressor is on the other side of the engine from where the repairs were performed, so it is unlikely the repairs would have produced the a/c problem.
The customer was also informed that our service department would not be held responsible for any additional problems with her vehicle if they were not related to the November 2013 repairs. At that point, she approved us replacing the expansion valve. This was completed on 5/21/14; however, it did not fix the issue with her a/c not getting cold on the driver side. I told her that the vehicle is going to need an a/c compressor like we thought, so she informed us she was going to pick up her car and declined having the compressor replaced. I applied the $383.51 towards her bill and her father picked up the vehicle on 5/27/14.
Read Complaint Details
Complaint: 2007 Mercedes GL 450 purchased less than 6 months ago ( August 2013 ) was purchased in good faith- and maintained according to dealers recommendations . Recently had scheduled maintenance performed. Shortly after vehicle starts making a noise and check engine light appears. Dealership claims large leak in steering column and problem with compressor that was not identified just a couple of weeks earlier. The cost of the repair is projected to be $2500-$3000. Unethical business practice is suspected.
Desired Settlement: problem with vehicle needs to be repaired free of charge.
Business Response: Meeting with the customer on 1/10/2014 in an effort to resolve this issue.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
I met with BMW General Manager regarding the issue on 1/10/2014. We started working on it.
Read Complaint Details
Complaint: I went to purchase a used car from the dealership that advertised for 17,844.00 used. I went in discussed the car to purchase and maybe additional warranty. The provided me with the additional coverage and the car for a set price of 150.00 a month. After I researched the car warranty coverage company and found out bad reviews that they do not cover anything. So I went back to the dealership and advise I did not want to purchase the warranty I will just buy the car without it and buy the warranty somewhere else since I reviewed the company on line and it was bad. At that point, the dealership advised me that the price of the car went up because I did not want the warranty. I found out that it was illegal for what they did. After negotating with the dealership. I ended up getting the car but with only 3 months warranty (the company I did not want because of the bad reviews) and for 170.00.
Desired Settlement: What I would like is that they give it to me at the price of 150.00 per month and that the provided to me with another company's warranty that is better for bumper to bumper up to the 100K mileage that the dealership was providing to me in the beginning
Mr. ****r visited the dealership the other day asking about the 2008 Mercedes-Benz, we provided the numbers for him. Mr. ****r explained he would like to pay a down payment toward his loan of $12,000. He also stated he would not purchase a car without a vehicle service contract that would cover his car to 100,000 miles. He was provided with the information on the coverage and price of such a warranty. Mr. ****r called a few days later and asked if we could include the cost of the warranty into his financing and maintain payments of $150.00. It was explained to him that it may be possible with approved credit. Mr. ****r then came to the dealeship and proceeded to start his paperwork. While filling out the approved 72 month agreement, he requested the terms be changed to 48 months. He requested that we discount the car and after discussing with Mr. ****r that we would be unable to meet his terms he was told that he was not obligated to buy the car. Mr. ****r went on to buy the car with a 48 month agreement but without the Vehicle service contract he had previously wanted.
Mr. ****r was called on October 11th, 2013. It was explained to him that we have a company policy that would allow him to return his car with no fee if he did not feel comfortable with his purchase. Mr. ****r said this was not what he was looking for as an offer. We also extended the 100% money back policy to seven days and alerted Mr. ****r of the extension. Mr. ****r never responded.
I am rejecting this response because:
I am rejecting this response because:
I looked at your pricing on the agreement you signed, you pruchased the car for nine hundred less than the internet price. The warranty prices are regulated by the state and approved, we can only sell them for the amount approved by the state of Florida. We aren't allowed to raise the price or lower the price of any warranties we sell.