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Northeast Florida & The Southeast Atlantic

This Business is not BBB accredited


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gatorland Acura include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gatorland Acura
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 02, 2011 Business started: 12/16/1993 in FL Business started locally: 10/01/2000 Business incorporated: 12/16/1993 in FL
Type of Entity


Business Management
Mr. Doug Prendergast, General Manager
Contact Information
Customer Contact: Mr. Doug Prendergast, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Services Auto Body Repair & Painting

Alternate Business Names
Gatorland Acura Kia Gatorland Kia Gettel Enterprises, Inc.
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Professional AffiliationsX

Types of Complaints Handled by BBB

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Additional Phone Numbers

  • (352) 371-5801(Phone)
  • (877) 356-9591(Phone)
  • (888) 481-0872(Phone)
  • (352) 373-3282 (Fax)

This company was sold 07/08/14.

Complaint Detail(s)

3/11/2014 Problems with Product/Service | Complaint Details Unavailable
12/2/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I purchased a used vehicle from this dealer on 24JUL13. It is now 4OCT13 and paid cash, over 2 months later and still have not received a title from the dealership.I have called many times, and left messages with multiple people none of which have called me back in regards to the situation. I have had promises of a call back from someone and the only way I have gotten any information is if I call repeatedly until someone picks up that I need to speak to.I now would like to sell the vehicle myself, and have a buyer ready to purchase. But I cannot sell this vehicle without a title and could potentially miss out on selling it because of the issue with this dealer.

Desired Settlement: I would like the title for the vehicle so that I can sell it. If this cannot be done in a timely manner(within 3 business days), the dealer can purchase the vehicle back from me at KellyBlueBook private party Excellent Condition value($10,164), since that is the price being offered for the vehicle now if I had the title ready to transfer.

Business Response:

Dear Ms. *****:

 Attached please find a copy of Mr. ****** **********’s DHSMV Vehicle Inquiry report, Mr. ********** received the title for the 2002 Acura that he purchased from Gatorland Acura on October 18th 2013. 

I would like to apologize in the delayed response regarding this matter. 

 Thank you

 **** *** ******


Gatorland Toyota/Kia/Acura

2/7/2013 Problems with Product/Service
10/22/2012 Problems with Product/Service
8/12/2012 Problems with Product/Service
3/29/2012 Billing/Collection Issues