This business is not BBB accredited.

Gatorland Acura

Phone: (352) 373-0300 View Additional Phone Numbers   ! There is an alert on Gatorland Acura !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gatorland Acura include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gatorland Acura
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 02, 2011 Business started: 12/16/1993 in FL Business started locally: 10/01/2000 Business incorporated 12/16/1993 in FL
Type of Entity


Business Management
Mr. Doug Prendergast, General Manager
Contact Information
Customer Contact: Mr. Doug Prendergast, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Services Auto Body Repair & Painting

Alternate Business Names
Gatorland Acura Kia Gatorland Kia Gettel Enterprises, Inc.
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/11/2014 Problems with Product/Service | Complaint Details Unavailable
12/2/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I purchased a used vehicle from this dealer on 24JUL13. It is now 4OCT13 and paid cash, over 2 months later and still have not received a title from the dealership.I have called many times, and left messages with multiple people none of which have called me back in regards to the situation. I have had promises of a call back from someone and the only way I have gotten any information is if I call repeatedly until someone picks up that I need to speak to.I now would like to sell the vehicle myself, and have a buyer ready to purchase. But I cannot sell this vehicle without a title and could potentially miss out on selling it because of the issue with this dealer.

Desired Settlement: I would like the title for the vehicle so that I can sell it. If this cannot be done in a timely manner(within 3 business days), the dealer can purchase the vehicle back from me at KellyBlueBook private party Excellent Condition value($10,164), since that is the price being offered for the vehicle now if I had the title ready to transfer.

Business Response:

Dear Ms. *****:

 Attached please find a copy of Mr. ****** **********’s DHSMV Vehicle Inquiry report, Mr. ********** received the title for the 2002 Acura that he purchased from Gatorland Acura on October 18th 2013. 

I would like to apologize in the delayed response regarding this matter. 

 Thank you

 **** *** ******


Gatorland Toyota/Kia/Acura

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Gatorland Acura
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)