BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gatorland Acura meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gatorland Acura include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Doug Prendergast, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Services Auto Body Repair & Painting
Alternate Business NamesGatorland Acura Kia Gatorland Kia Gettel Enterprises, Inc.
Industry TipsUSED CAR SALES
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (352) 371-5801(Phone)
- (877) 356-9591(Phone)
- (888) 481-0872(Phone)
- (352) 373-3282 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|3/11/2014||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased a used vehicle from this dealer on 24JUL13. It is now 4OCT13 and paid cash, over 2 months later and still have not received a title from the dealership.I have called many times, and left messages with multiple people none of which have called me back in regards to the situation. I have had promises of a call back from someone and the only way I have gotten any information is if I call repeatedly until someone picks up that I need to speak to.I now would like to sell the vehicle myself, and have a buyer ready to purchase. But I cannot sell this vehicle without a title and could potentially miss out on selling it because of the issue with this dealer.
Desired Settlement: I would like the title for the vehicle so that I can sell it. If this cannot be done in a timely manner(within 3 business days), the dealer can purchase the vehicle back from me at KellyBlueBook private party Excellent Condition value($10,164), since that is the price being offered for the vehicle now if I had the title ready to transfer.
Dear Ms. *****:
Attached please find a copy of Mr. ****** **********’s DHSMV Vehicle Inquiry report, Mr. ********** received the title for the 2002 Acura that he purchased from Gatorland Acura on October 18th 2013.
I would like to apologize in the delayed response regarding this matter.
**** *** ******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/7/2013||Problems with Product/Service|
|10/22/2012||Problems with Product/Service|
|8/12/2012||Problems with Product/Service|