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Start With Trust®
In Northeast Florida & The Southeast Atlantic
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Garber Automall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Garber Automall include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Garber Automall
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 19, 1997 Business started: 01/16/1997 in 0 Business started locally: 01/16/1997
Type of Entity

Partnership

Contact Information
Principal: Mr. Ron Harris, VP/ General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting

Alternate Business Names
Garber Auto Mall Garber Buick - GMC Garber Chevrolet Garber Chevrolet-Buick-Pontiac-GMC Truck Inc. Garber Chrysler Garber Dodge Ram Garber Ford Garber Jeep
Industry Tips
USED CAR SALES

Additional Locations

  • 3340 Highway 17

    Green Cove Springs, FL 32043 (888) 719-8286

  • PO Box 1600

    Green Cove Springs, FL 32043

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (800) 849-3462(Phone)
  • (888) 719-8286(Phone)
  • (904) 284-4069 (Fax)
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Complaint Detail(s)

11/4/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: When we purchased our vehicle we purchased an extended warranty policy# ********, that policy is not valid. Garber gave us a new policy number when we were having issues with the warranty covering services needed the new ploicy number is ********, that warranty is expired. Our signature is not on the copy of that policy that we received from the warranty company in Chicago, it is not an extended warranty at all. I have called several times and left messages for the gentleman who said he would get it straightened out, he will no longer return my calls. We paid $**** for this extended warranty plus interest over the last 2 going on 3 years.

Desired Settlement: I would either like to have my money refunded plus the interest we will have to pay for the remainder of the loan or get the warranty we paid for, we still have all of the paperwork from when we purchased the vehicle.

Business Response:

   After reviewing this file, it appears that an inaccurate form was used when the warranty was redone. It has now been corrected and the customers warranty IS as it was originally written. The customer has been informed by our Finance office of the correction.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******* ****

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/5/2013 Problems with Product/Service
6/18/2013 Problems with Product/Service
4/2/2013 Problems with Product/Service
5/30/2012 Problems with Product/Service
2/23/2012 Advertising/Sales Issues
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