BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Garber Automall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Garber Automall include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesGarber Auto Mall Garber Buick - GMC Garber Chevrolet Garber Chevrolet-Buick-Pontiac-GMC Truck Inc. Garber Chrysler Garber Dodge Ram Garber Ford Garber Jeep
Industry TipsUSED CAR SALES
3340 Highway 17
Green Cove Springs, FL 32043 (888) 719-8286 Directions
PO Box 1600
Green Cove Springs, FL 32043
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (800) 849-3462(Phone)
- (888) 719-8286(Phone)
- (904) 284-4069 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: When we purchased our vehicle we purchased an extended warranty policy# ********, that policy is not valid. Garber gave us a new policy number when we were having issues with the warranty covering services needed the new ploicy number is ********, that warranty is expired. Our signature is not on the copy of that policy that we received from the warranty company in Chicago, it is not an extended warranty at all. I have called several times and left messages for the gentleman who said he would get it straightened out, he will no longer return my calls. We paid $**** for this extended warranty plus interest over the last 2 going on 3 years.
Desired Settlement: I would either like to have my money refunded plus the interest we will have to pay for the remainder of the loan or get the warranty we paid for, we still have all of the paperwork from when we purchased the vehicle.
After reviewing this file, it appears that an inaccurate form was used when the warranty was redone. It has now been corrected and the customers warranty IS as it was originally written. The customer has been informed by our Finance office of the correction.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/5/2013||Problems with Product/Service|
|6/18/2013||Problems with Product/Service|
|4/2/2013||Problems with Product/Service|
|5/30/2012||Problems with Product/Service|