BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Duval Mazda of the Avenues meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Duval Mazda of the Avenues include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Alex Graham, Vice Chairman
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesDuval Motors at the Avenues, Inc. Scott-McRae Automotive Group, LLP
Industry TipsUSED CAR SALES
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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Additional Phone Numbers
- (904) 562-1611 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 9/14/13, I took my 2008 Mazda cx-7 (with 65k miles) to the dealership's service department because the car experienced a cylinder misfire with noticeable drag in the acceleration and idle which resulted in the check engine light coming on. The service tech explained that the engine code reading was a P0303 (cylinder 3 misfire). After performing the diagnoses, the tech explained that all 4 ignition coils and all 4 spark plugs should be replaced to resolve the problem. The resulting cost was $732.87. The car appeared to run fine for a couple months. However, on 12/23/13, the same problem reappeared. I attempted to take it back to Mazda but they were too busy to take the car at the moment. Out of desperation, I took the car to a ***** Auto Center and explained the above history, and hoping that all I needed was a fuel injection cleaning. They were astonished at the costly solution that Mazda directed without first taking other, more cost conscientious measures to properly diagnose the repairs needed. The **** tech checked to see if any engine codes were listed and sure enough, a similar cylinder misfire code was present. this time it was p0302 (cylinder 2 misfire). The **** tech he would love my service but insisted that we take it back to Mazda and make them fix it. First, it is not common for ignition coils and spark plugs to need replacement at 65k miles. I was told by ***** and confirmed on several online reports that the coil in question should have been tested first by switching it around with one of the other 4 coils to see if the misfire error code follows the switch. If not, then it's most likely not a coil issue and then the tech should move on to other possible causes. If the error did follow the switch then ONLY that coil would need to be replaced. I feel that Mazda took the easy solution without taking all the proper diagnostic procedures at my expense. On 12/24/13,I took my car to Mazda and now they say it will cost me another $1200 to fix the real problem.
Desired Settlement: They will not acknowledge there mistake and will only offer me a 10% discount on the $1200 repair. I would like them to properly diagnose the issue and repair the actual problem for free, or at the very least, credit the cost of the previously misdiagnosed repair solution towards the cost of the new (hopefully actual) diagnosed repair solution.
9/14/2013 when ms. ****** came in the code was P0303 for misfire on cylinder 3, (with 63976 miles on the vehicle) according to the mode 6 we pull during the diagnosis, cylinder 2 also was started to show some misfires (2 misfires for the last current drive cycle), we performed compression test (no charge to customer), and compression was within specification. We recommended to replace at least cylinder 3 ignition coil and spark plug for the code that was set at this point. Based on the mileage and the age of the vehicle, the other 3 coils and spark plugs were recommended at the same time, since cylinder 2 have started to show misfires.
Customer paid for the repair to replace 4 ignition coils and 4 spark plugs, and we gave her 10% discount.
***** ****** called customer again 12-31-13, and repeated the offer. ***** arranged for the customer to come in for a free loaner vehicle 12-31-2013, and Duval Mazda will pay for the Cylinder 2 injector to be replaced, at no charge to customer. In addition, we will attempt to clean the EGR valve, and if that won't work we will replace EGR valve. free or charge to customer.
Please let me know if I can assist further.
|10/15/2012||Problems with Product/Service|
|6/28/2012||Problems with Product/Service|
|6/6/2012||Problems with Product/Service|