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A BBB Accredited Business since
BBB has determined that Duval Acura meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Duval Acura include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Alex Graham, Vice Chairman Mr. Dan Hodges
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesRegency Motor Company, Inc. Scott-McRae Automotive Group, LLP
Industry TipsUSED CAR SALES
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Additional Phone Numbers
- (888) 201-5360(Phone)
- (888) 201-6499(Phone)
- (904) 726-8006 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/18/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased a used vehicle from Duval Acura. During the test drive, the salesperson, *****, advised that the wind noise heard in the vehicle was not a defect or issue. Rather, ***** stated that each cars wind noise was a little different and that this was normal for that particular vehicle. He stated that he sold Mercedes-Benz vehicles at a Mercedes-Benz dealership previously, so he was very familiar with them. The salespersons statement about the windshield noise was an affirmative misrepresentation, or alternatively, was the non-disclosure of a known issue/defect. The salesperson violated Florida Statute 501.976(4) by making a representation about the general condition of the vehicle that was not true and was not supportable by material fact. After the test drive, I attempted to negotiate the sales price with the salesperson, and then the sales manager. I was informed by the salesperson that the Duval group does not negotiate on the sales price of any vehicle with any customer. Salesperson then asked me, Are you a *****tianDo you go to church? I was surprised and replied, No, Im Jewish. Salesperson then informed Claimant that he attends Chets Creek Church. Claimant believes that the Dealers refusal to negotiate was the result of intentional discrimination and alleges that the dealership employs their no negotiating program discriminatorily, with a disparate impact upon non-*****tians and minorities. The salesperson violated Florida Statute 501.204(1) by intentionally engaging in unconscionable and unfair discrimination based upon my religion and race. After discussing the lack of negotiation, the sales manager then stated, Besides, the price on the window is over two thousand dollars less than book value on this car, so even if we could negotiate, there isnt anywhere to go on this one. We are making less than $1,000.00 because the car is priced so aggressively. We price our cars to sell. The sales managers statement about the book value of the vehicle was an affirmative misrepresentation. The sales manager violated Florida Statute 501.204(1) by making a deceptive representation about the value of the vehicle.
Desired Settlement: Fraudulent Affirmative Misrepresentation of Used Vehicle Value Approx. Damages: $5,000.00Alternatively, I am agreeable to dealer returning all money paid by claimant to the dealer and claimants trade in vehicle (Infiniti G37). Claimant will return the purchased vehicle (Mercedes ML350).Fraudulent Non-Disclosure of Windshield Issue/Misrepresentation of Windshield Noise Approx. Damages: $500.00 - $900.00 (varies based upon repair company)
In regard to complaint # 1******2, the consumer has been traded out of their Mercedes Benz, and we sold them a new Acura RDX. The consumer left extremely happy and let me know that they would be recalling the complaint and would be contacting your office to do so.
|3/5/2013||Problems with Product/Service|
|3/5/2013||Problems with Product/Service|