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A BBB Accredited Business since
BBB has determined that Duval Acura meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Alex Graham, Vice Chairman Mr. Dan Hodges
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesRegency Motor Company, Inc. Scott-McRae Automotive Group, LLP
Industry TipsUSED CAR SALES
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Additional Phone Numbers
- (888) 201-5360(Phone)
- (888) 201-6499(Phone)
- (904) 726-8006 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchase an extended Warranty on my Vehicle. My car is in need of repair and my Warranty Plan cover the Repair. I took my car to Duval Acura to have my car repair, Dealership did not any record of my Warranty. Call Warranty they had no record of my Warranty. I Have Warranty Document. Duval Acura did not process my Warranty to Warranty company until 1/21/15. Warranty Co. is not honoring my Warranty . Duval Acura do not want to repair my Car. It Duval Acura fault that my Warranty was not process correctly. My Warranty term 7 years or 100,000. Purchase date for my Car 9/20/11
Desired Settlement: Repair of Vehicle and to extend my Warranty or A refund of the amount of money I paid into my Warranty
Thank you for bringing this to our attention. I have been In contact with Mrs. ***** to resolve the issues with their warranty. The warranty issues stem from the warranty not being activated at the time of the purchase of the warranty. Although the warranty would have still covered the claim regardless of the activation the warranty had expired due to time. The start date on the contract is and was not clear as to the actual start date therefore; Duval Acura has agreed to honor her warranty until 09/20/18 or 100,000 miles ( whichever comes first ). We have an additional conference call to finalize our conversations and documentation still needs to be drawn to cover the specifics of the coverage and times.
Thank you !!!
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
|6/18/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased a used vehicle from Duval Acura. During the test drive, the salesperson, *****, advised that the wind noise heard in the vehicle was not a defect or issue. Rather, ***** stated that each cars wind noise was a little different and that this was normal for that particular vehicle. He stated that he sold Mercedes-Benz vehicles at a Mercedes-Benz dealership previously, so he was very familiar with them. The salespersons statement about the windshield noise was an affirmative misrepresentation, or alternatively, was the non-disclosure of a known issue/defect. The salesperson violated Florida Statute 501.976(4) by making a representation about the general condition of the vehicle that was not true and was not supportable by material fact. After the test drive, I attempted to negotiate the sales price with the salesperson, and then the sales manager. I was informed by the salesperson that the Duval group does not negotiate on the sales price of any vehicle with any customer. Salesperson then asked me, Are you a *****tianDo you go to church? I was surprised and replied, No, Im Jewish. Salesperson then informed Claimant that he attends Chets Creek Church. Claimant believes that the Dealers refusal to negotiate was the result of intentional discrimination and alleges that the dealership employs their no negotiating program discriminatorily, with a disparate impact upon non-*****tians and minorities. The salesperson violated Florida Statute 501.204(1) by intentionally engaging in unconscionable and unfair discrimination based upon my religion and race. After discussing the lack of negotiation, the sales manager then stated, Besides, the price on the window is over two thousand dollars less than book value on this car, so even if we could negotiate, there isnt anywhere to go on this one. We are making less than $1,000.00 because the car is priced so aggressively. We price our cars to sell. The sales managers statement about the book value of the vehicle was an affirmative misrepresentation. The sales manager violated Florida Statute 501.204(1) by making a deceptive representation about the value of the vehicle.
Desired Settlement: Fraudulent Affirmative Misrepresentation of Used Vehicle Value Approx. Damages: $5,000.00Alternatively, I am agreeable to dealer returning all money paid by claimant to the dealer and claimants trade in vehicle (Infiniti G37). Claimant will return the purchased vehicle (Mercedes ML350).Fraudulent Non-Disclosure of Windshield Issue/Misrepresentation of Windshield Noise Approx. Damages: $500.00 - $900.00 (varies based upon repair company)
In regard to complaint # 1******2, the consumer has been traded out of their Mercedes Benz, and we sold them a new Acura RDX. The consumer left extremely happy and let me know that they would be recalling the complaint and would be contacting your office to do so.
Customer Reviews Summary