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In Northeast Florida & The Southeast Atlantic

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Critz Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Critz Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Critz Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 19, 1994 Business started: 01/01/1938 Business started locally: 01/01/1938
Contact Information
Principal: Dale Critz, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service

Alternate Business Names
Critz BMW Critz Buick GMC Critz Mercedes Benz
Industry Tips
USED CAR SALES

Additional Locations

  • 7000 Abercorn St

    Savannah, GA 31406

  • PO Box 22999

    Savannah, GA 31403

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (888) 341-6995(Phone)
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Additional Email Addresses

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Complaint Detail(s)

4/1/2014 Problems with Product/Service
1/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2014 Mercedes Benz and was given a temporary tag for 30 days. A week prior to the expiration of the temporary tag I contacted Critz Mercedes Benz to let them know my tag would expire soon. I was told to contact them if I still had not received my tag two days prior to the expiration. I contacted the dealership and was told someone would contact me on the day of expiration, but that day no one contacted me so I went to the Critz Mercedes Benz Dealership and waited and was brought paperwork to go stand in line at the tag office and get the extension myself. If I had not gone to the dealership I would have had an expired tag. While at the tag office I was told my title paperwork had not been submitted and I will not be given another extension. I have 20 days left on my extension and I still have not received my permanent tag and according to Critz it is still pending. I would like to return this Mercedes Benz and go somewhere else to purchase a vehicle where my business might be appreciated.

Desired Settlement: I would like to return the vehicle and go somewhere else. I dread having to return to the dealership for service. The salesman was very professional, but I wouldn't be dealing with him it will be another department and I do not want to take the chance on being treated like my business is not appreciated.

Business Response:

We value our customer and apologize for any inconvenience they have endured.  Unfortunately, Critz Mercedes-Benz does not have complete control over the processing time at the Chatham County Tag Office or their policy on Temporary Tag extensions.  The new 2013 GA Tax Law has slowed the Tag process down and capacity adjustments are still being made system wide. 

We have confirmed that the information needed is at the Tag Office and is in line to process no later than Tuesday January 7th. 

When the Tag work is processed, we would be happy to deliver it to the customer at their convenience.  We would also like to extend to our customer a free Detail Cleaning for their new vehicle and a $100.00 Credit toward any Accessory purchase at our dealership.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/4/2013 Problems with Product/Service
1/20/2012 Problems with Product/Service
10/26/2011 Problems with Product/Service
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