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A BBB Accredited Business since
BBB has determined that Critz Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementDale Critz, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service
Alternate Business NamesCritz BMW Critz Buick GMC Critz Mercedes Benz
Industry TipsUSED CAR SALES
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7000 Abercorn St
Savannah, GA 31406 Directions
PO Box 22999
Savannah, GA 31403
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BBB Complaint Process
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Additional Phone Numbers
- (888) 341-6995(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/1/2016||Problems with Product/Service|
|12/9/2015||Problems with Product/Service|
|11/3/2015||Problems with Product/Service|
|10/28/2014||Problems with Product/Service | Complaint Details Unavailable|
|4/1/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 2014 Mercedes Benz and was given a temporary tag for 30 days. A week prior to the expiration of the temporary tag I contacted Critz Mercedes Benz to let them know my tag would expire soon. I was told to contact them if I still had not received my tag two days prior to the expiration. I contacted the dealership and was told someone would contact me on the day of expiration, but that day no one contacted me so I went to the Critz Mercedes Benz Dealership and waited and was brought paperwork to go stand in line at the tag office and get the extension myself. If I had not gone to the dealership I would have had an expired tag. While at the tag office I was told my title paperwork had not been submitted and I will not be given another extension. I have 20 days left on my extension and I still have not received my permanent tag and according to Critz it is still pending. I would like to return this Mercedes Benz and go somewhere else to purchase a vehicle where my business might be appreciated.
Desired Settlement: I would like to return the vehicle and go somewhere else. I dread having to return to the dealership for service. The salesman was very professional, but I wouldn't be dealing with him it will be another department and I do not want to take the chance on being treated like my business is not appreciated.
We value our customer and apologize for any inconvenience they have endured. Unfortunately, Critz Mercedes-Benz does not have complete control over the processing time at the Chatham County Tag Office or their policy on Temporary Tag extensions. The new 2013 GA Tax Law has slowed the Tag process down and capacity adjustments are still being made system wide.
We have confirmed that the information needed is at the Tag Office and is in line to process no later than Tuesday January 7th.
When the Tag work is processed, we would be happy to deliver it to the customer at their convenience. We would also like to extend to our customer a free Detail Cleaning for their new vehicle and a $100.00 Credit toward any Accessory purchase at our dealership.
Customer Reviews Summary