BBB Accredited Business since

AutoNation Ford Jacksonville

Phone: (904) 292-3325 View Additional Phone Numbers 10720 Philips Hwy, Jacksonville, FL 32256 http://www.autonationfordjacksonville.net

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AutoNation Ford Jacksonville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AutoNation Ford Jacksonville include:

  • 6 complaint(s) filed against business

Factors that raised the rating for AutoNation Ford Jacksonville include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AutoNation Ford Jacksonville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 01, 1987 Business started: 09/01/1980
Business Management
Mr. Jim Lampke, General Manager
Contact Information
Principal: Mr. Jim Lampke, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services Auto Dealers - Hybrid Vehicles

Industry Tips
USED CAR SALES

Additional Locations

  • 10720 Philips Hwy

    Jacksonville, FL 32256 (904) 292-3325 (904) 242-6499 (888) 736-4323 (888) 723-1109

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (888) 723-1109(Phone)
  • (888) 736-4323(Phone)
  • (904) 242-6499(Phone)
  • (904) 886-1718 (Fax)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

1/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My family car started messing up on Dec 2 on our way to GA. So we took it to the dealership which after checking on it they said we needed a new engine so they would have to order the motor and they gave us a date that the car would be ready. We also told them our situation where we were on the process of moving after Christmas and has plans to travel to NC for the holidays. But we were told that this job wouldn't take no more than 2 weeks. Then we had to call in for updates then were given false info bout the motor not being there when it was. Now we have missed Christmas and my car still isn't finished. I had a conversation with *** on Dec 26 & he told us that he never said that it would be done on Christmas like we made it up. That's when he said that he has been spending time on my car when he has customer who bought cars from him. Then he did it again, told us that it should be done by sat. But as soon as he hung up I have a voicemail saying from the dealership that they had to order more parts so it going to be longer. Feels like we have been taken advantage of and received horrible customer service. I don't think as a customer should have to explain good customer service. This dealership did not keep me informed. I had to call the customer service department to speak with Heather to get them to call me. I keep getting false info and was lied to. Then I was accused of lying on what i was told. Then insulted by being asked if this was even my car as if it couldn't been my car since he has been conversing with me.

Desired Settlement: I'm not sure what would you want if someone cause you to miss Christmas with your family and my spouses' Birthday?

Business Response: Customers car was diagnosed with an engine problem and we ordered a New engine from ford. This was the first time we worked on this kind of engine before so when the engine came in it was missing some seals and gaskets and bolts that we had to reorder from Ford and during the holiday season things are a little slower than we like. The Mechanic doing the job also for the first time slows him down because each job is always a little different. We put the customer in a rental the whole time we had there car and repaired it as quickly as possible. The first car they did not like so we got the second car down in Leesburg thru **********. They were not without transportation at any time so i do not see how they were not able to travel. The process of getting the Vehicle completed was a little slow considering it was the first engine like this we had done as far as taking it apart and knowing what parts they did not send us. The engine was repaired under warranty and the rental car was a no charge item. I understand the inconvience around Christmas and the timing. Would be glad to assist in any way possible but as the customer stated, how do value inconvience. Let me know if there is something we can do

6/10/2014 Problems with Product/Service
4/29/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: To Whom It May Concern,I have purchased the car in November 2013 11.16.2013.The extended warranty was included. 11.17.2013 I have cancelled the extended warranty the next day,but the balance on the original loan was never sent to the bank. I try to contact them,sending emails,going to the office,promise was that it will be fixed within 10 day,but as of today 04.21.2014 the loan balance remain same and per conversation with the bank no action was taken from Auto Nation yet. They still didn't send the check.Please help me.

Desired Settlement: I just wanted the cancelation amount including interest to be sent to Sun Trust. Account#2***************0. Sincerely,****** *********

Business Response:

Apparently there was missing information from us to our center in Texas, We have remedied this issue and the refund checks have been

cut and will be mailed to the leinholder in the next 48 hours and we will forward copies to you and the customer. Please close this concern

 

Thannks

 

***

2/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a 2004 Ford Mustang convertible from Auto Nation Ford in Jacksonville, Fl 8/2013. I was sold an extended warranty which covered anything that should go wrong with the car including the convertible top from **** *******. In late December I took the car in because there was a problem with the ABS system as well as the convertible top. They fixed the ABS problem but told us that the convertible top was not covered under the warranty. When they told me that the top was not covered, I went to **** *******s office and complained. He agreed that it should have been covered. He said he would check on it and call me back. I gave it 2 weeks. I never received a call from him then I tried to talk to the next level, the store manager *** ******. I left *** a message and 30 minutes later I got a call from **** ******* telling me that he would check on it again. My husband called 2/3/2013 and left a message and no response from anybody.He called again 2/7/2013 left another message and again no response! This has been going on for over a month and I have no other option but to contact the BBB about this.

Desired Settlement: We want the convertible top fixed.

Business Response: We have contacted the customer and agreed to repair the car and we have scheduled them an appt to come in. Pleasee close the concern

2/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Dealer sold an Extended service contract based on the verbal statement that the contract (3 years/36,000 miles) would start after the manufactures warranty ended at 36,000 miles (The purchase was a used 2011 Jeep with 20,866 miles). The coverage though appears to start with the purchase date and mileage, not at the end of the manufactures 36,000 mile warranty. When asked to cancel the policy as no need to have an overlapping coverage on the Jeep, was informed the refund would be $1,080 of the $1,890 purchase price after 13 months. Pro rating this would be a refund of $1,207. **** ****r Co. can not provide the calculation as to how their $1,080 was derived.The service agreement hard copy was not provided for review prior to signing, only a desk top display with electronic signature, at which point again, the sales manager indicated the coverage would begin after the manufactures warranty expired. Due to the bait and switch on what the extended warranty coverage would actually start vs. when it did, I Would like a refund of the difference of $810, minus an acceptable cancellation fee from Mike Shad and /or Ford Motor Co.Thank you

Desired Settlement: Refund of complete extended service contract amount of $1,890.

Business Response:

Upon researching the concern we pulled all of our paperwork on this customer. In the paper work it shows where we offered the customer a warranty, the warrantyt documents the customer signed clearly states the warranty coverages completely and all documents were printed and given to the customer. No warranty sold on a Used car will cover another Manufacturers warranty after The new vehicle warranty expires. All manufacturers warranties will cover there own Vehicles and the coverage will not start until the New car warranty expirers. That is only on like products to the Manufacturer. With all the info we have trying to argue a he said she said conversation, we have decided to refund the customer for the warranty they purchased.

 

Thanks

 

*** ******

3/11/2013 Problems with Product/Service