BBB Accredited Business since

Environmental Home Protection

Phone: (229) 259-0173 View Additional Phone Numbers 1202 N Ashley St, Valdosta, GA 31601

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This company offers air purifiers, vacuum cleaners, and allergy relief items.  All of the products are designed to aid consumers with allergies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Environmental Home Protection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Environmental Home Protection include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Environmental Home Protection
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 17

Additional Information

BBB file opened: October 19, 1998 Business started: 05/01/1998 in GA Business started locally: 05/01/1998 Business incorporated 06/01/1998 in GA
Type of Entity


Business Management
Mr. Ronald D Hensley, President
Contact Information
Principal: Mr. Ronald D Hensley, President
Business Category

Air Purifying & Cleaning Systems & Equipment Air Fragrances Cleaning Supplies Heating & Air Conditioning Vacuum Cleaners - Household - Dealers Heating & Air Conditioning - Filters

Alternate Business Names
The Allergy Store

Customer Review Rating plus BBB Rating Summary

Environmental Home Protection has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1202 N Ashley St

    Valdosta, GA 31601 (866) 230-3583


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/19/2016 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I called to order bags for the vacuum cleaner & they charged my card on the 29 of Jan. & I have not received the bags & this is the 16th of Feb.

Desired Settlement: Would like to get the bags I have been charged for

Business Response:

Company's response below:

From: ************* **** *************************************>
Date: Tue, Apr 12, 2016 at 12:20 PM
Subject: Re: ****** ******* #********
To: ***** ***** ********************>

I wholeheartedly apologize for this being overlooked. I am overnighting 6 packs of bags to the customer instead of the 1 that was ordered and she should receive them on 4/13/16  the *** tracking number is ******************. 

Thank you for bringing this to my attention and i hope the extra bags will make up for the unacceptably long delay in receiving them.

9/18/2015 Problems with Product/Service
9/3/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

17 Customer Reviews on Environmental Home Protection
Neutral Experience (0 reviews)
Fusion Chart
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