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Better Business Bureau Warns: Scammers Exploiting Affordable Care Act Confusion
September 23, 2013

Phony pitch for “Obamacare” cards rampant; scammers just looking for personal identification to use for identity theft


Arlington, VA

(September 23, 2013) – Consumers across the U.S. are reporting phone calls that claim to be from the government about new health insurance cards required by the Affordable Care Act (ACA). Better Business Bureau is warning consumers that this is a scam, and it’s growing as the October 1 implementation date for the Health Insurance Marketplace approaches.

“Con artists are taking advantage of people’s confusion about what exactly the Affordable Care Act means for them,” says Carrie A. Hurt, President and CEO of the Council of Better Business Bureaus. “Scammers’ favorite tools are confusion and fear.”

“This is the latest twist on the ‘Medicare scam’ that BBB has seen for years,” she noted. “Whenever there is a new government program or new public policy, fraudsters will take advantage of people. But the simple fact is there is no Affordable Care card. It’s a scam.”

BBB has issued several Scam Alerts warning consumers about scams related to “Obamacare,” but is stepping up efforts as the implementation date approaches.

Here’s how the scam works. You receive a call from someone claiming to be from the federal government. The caller informs you that you’ve been selected as part of the initial group of Americans to receive insurance cards through the new Affordable Care Act. However, before the caller can mail your card, they need to verify personal information, such as your bank account and Social Security numbers.

BBB urges consumers to ignore these pitches and use the follow precautions when dealing with this type of scam:

Be cautious with your identity. Never give personal information to someone who has contacted you unsolicited, whether by phone, email, social media or in person.

Hang up, don’t press any buttons and don’t call back. Returning the phone call may just give the con artist information he can use.

The government uses regular mail. Government agencies normally communicate through the mail, so be cautious of calls, text messages or emails.

Don’t trust caller ID. Scammers have technology that lets them display any number or organization name on your screen.

Keep your personal information to yourself. Never give out personal information such as credit card numbers, bank account numbers, date of birth or Social Security numbers to unfamiliar callers.

For more information on the Affordable Care Act and the Health Insurance Marketplace, go to healthcare.gov. For more tips you can trust, visit bbb.org. To Report a Scam or sign up for BBB Scam Alerts, go to bbb.org/scam

ABOUT BBB:

For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.