St. Louis, Mo., May 15, 2013 - After last year’s searing summer, some homeowners may be thinking about installing a backyard pool to cool off this summer. The Better Business Bureau (BBB) advises consumers to research contractors and consider how they will use a pool before diving into the project.
Swimming pool contractors, service and repair companies have been the subject of more than 8,500 complaints filed nationwide. The complaints range from customer service issues to failure to complete work or honor warranties.
One customer recently complained to the BBB that a pool leaked so badly it had to be refilled every other day. The contractor made several attempts to repair the pool, but the homeowner still had problems that could not be resolved.
“Given the current tough economic conditions, consumers cannot afford to make bad buying decisions,” said Michelle L. Corey, president & CEO of the BBB of Eastern Missouri and Southern Illinois. “By checking with the BBB first, consumers can avoid doing business with companies that have generated complaints from previous customers or those who have failed to deal with complaints.”
Consumers need to think about how they and their family will use the pool, weigh the expense and decide what type fits their budget and space. Swimming pools can require a substantial investment, particularly in-ground pools. They require frequent cleaning during the season, and proper closing and opening at the end and beginning of a season.
The BBB advises consumers to: