BBB Business Review

BBB Accredited Business since 06/08/2006

Beach Windows, Inc.

Phone: (757) 468-1118Fax: (757) 468-81393200 Dam Neck Road, Suite 111, Virginia BeachVA 23453 Send email to Beach Windows, Inc.

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Description

Beach Windows & Siding is here to help fix up your home and help save you money! We offer a wide variety of top-quality siding and window products at a fair price.

BBB Accreditation

A BBB Accredited Business since 06/08/2006

BBB has determined that Beach Windows, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Beach Windows, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/12/2013Problems with Product / Service | Read Complaint Details
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Complaint
Company agreed to replace the vinyl siding damage that was done during a window installation (April 2013). Scheduled twice - but no work done to date.
Contracted a window replacement project in March 2013. Work was done in April 2013. Vinyl siding was damaged during the installation. Owner agreed to replace the siding after doing a site visit to assess the damage on the property. Replacement was scheduled twice, but not completed. Repeated calls to get information about the status of the replacement job have not resulted in a successful outcome.

Desired Settlement
My previous experience with the business was very positive. This experience is a marked departure from the professionalism I experienced in the past. I remain open to having the damaged vinyl siding replaced as offered by the owner.

Industry Comparison| Chart

Windows - Installation & Service, Contractors - Gutters, Home Improvements - Additions, Insulation Contractors, Roofing Contractors, Siding Contractors

Additional Information

top
BBB file opened: 06/06/2006Business started: 12/05/2005
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR-Dept. of Professional & Occupational Regulation
9960 Maryland Dr. Ste. 400
Richmond, VA23230
(804) 367-8511

Type of Entity

Corporation

Incorporated: December 2005, VA

Business Management
Principal: Mr John Barringer (Owner)Mr. Thomas Barringer (Vice President)
Contact Information
Customer Contact: Mrs. Lindsey Rosson (Manager)
Number of Employees

5

Business Category

Windows - Installation & Service, Contractors - Gutters, Home Improvements - Additions, Insulation Contractors, Roofing Contractors, Siding Contractors

Products & Services

Residential remodeler specializing in windows, siding, trim wrap, gutters, entry and patio doors.

Hours of Operation
Mon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PMSat: 10:00 AM to 02:00 PM
Refund and Exchange Policy

We except no money down at signing of contract! Full payment is due at time of installation.

Alternate Business Names
Beach Windows and Siding
Industry Tips
HOME REMODELING CONTRACTORS

Map & Directions

Map & Directions

Address for Beach Windows, Inc.

3200 Dam Neck Road

Virginia Beach, VA 23453

To | From

LocationsX

1 Locations

  • 3200 Dam Neck Road
    Suite 111 

    Virginia Beach, VA 23453(757) 468-1118

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeastern Virginia & Northeastern North Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Beach Windows, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Windows - Installation & Service

HOME REMODELING CONTRACTORS
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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.