Business ProfileforCove Realty of Nags Head, Inc.

I Rented ****** ***** **** **** on April 22-29th. We arrived at around 1am and found a filth so bad that we couldn't unpack. I sent my husband out to look for bleach. I was hoping something would be open.,There wasn't. So I called the emergency number. The Lady that answered was the cleaning manager. She was apologetic and said they'd have someone out the next morning. Someone did show up. She came to the Door with a squirt bottle and a rag! I suppose she wiped down the tubs that made my hands white when I touched them. Also, she wiped down all the side and couch tables that were covered in dust, and removed the gross chunk of something old that was not wiped up in the fridge as well as wiped the whole thing down, which had not been done. Maybe took 30 minutes to clean a whole house. Honestly, she did much of nothing exept take pictures so, After she left, I spent another hour of my vacation bleaching doorknobs, handles and light switches, as well as anything else I could thing of, before i could even unpack, what i normally do soon as we arrived. I swept up piles of sand and debris. I left the place cleaner than it was when I came, but I still felt gross the whole stay, you can't wipe away that feeling once you see it. I felt as though all the covers and couches were nasty. You would think that with covid!!!... the cleaning lady told me that they spring clean once a year, and she told me what month that was, I can't remember because I could care less as I wouldn't stay with Cove again. So basically you are staying in whatever filth the people before you . They literally wipe what they see, removed trash and make beds. It's gross and unacceptable! Furthermore, the washing machine holds about 6 inches of water, no matter what setting. I found this out by adding something. I thought maybe it was that setting so i changed it the next cycle but got the same results. Fortunately, it didnt tear anytjing but it also didnt get all that detergent from our clothes. I reported all of this and Long story short, the manmanager did absolutely nothing. She was super rude and on the defense, she was good at it, all the practice with mistreating other customers has paid off and her extreme lack of integrity is professional. She's super rude and sarcastic. She said she couldn't warrant any reason to give us any kind of discount for my having to clean a whole house on my vacation.. she kept assuming the house was not dirty and they did their job to prepare the house for quests, I'm assuming she didn't even look at the photos taken by the housekeeper. Honestly, she didn't care! When I told her about the washer , it seemed as though she was calling me a liar. She responded by saying "no one else has said anything, and it works"! She also made the oddest comment "its probably for saving energy? So in a way she admitted she knew?