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Here's some helpful tips from your BBB on Automobile Repair:
If you are considering having repair work on your vehicle, the Virginia Automobile Repair Facilities Act is a law to protect you. According to the law, you must request a written estimate for automotive repairs from a business before the work is done. If repair costs exceed $25.00, the business must give you a written estimate upon your request, unless your insurance company writes its own estimates. When a written estimate is required, no repair work may be started until you have authorized it. In addition, the repair bill must list the charges for parts and labor separately, and the final repair bill may not exceed the written estimate by more than 10% unless you authorize additional work. Finally, you have a right to inspect all replaced parts, and the business must offer to return all replaced parts if requested in advance of repair.
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