Business ProfileforVirginia Natural Gas

I called to start services in august 2022 because I have moved into a new home and I never had gas in my name before; the lady told me she will work on that. I haven't gotten any response so I called back in September and they told me that I had to pay the precious resident bill because we have the same last name even though the resident no longer live at the property. I told them I won't pay anyone else bill but I will pay my deposit. So they told me they would give me a call back they never called me back. So I called them in October and they told me they was still working on the matter.they never reached back out so I called them in November and they told me they was still working on the problem. But they assured me the gas will stay on until they come to a conclusion. And here it is December 14th 2022 no one contacted me but they turned off my gas and don't want to give me an account because someone with the same last name as me had an account at my address it's my son and my fiancé and I living in the property. My son has asthma really bad and it gets real bad when it gets cold and one night without heat cause him to have asthma issues. Please help me get to the bottom of this.