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BBB Accredited Business since 12/16/2004

Smithfield Catalog Group

Phone: (757) 673-3722Fax: (757) 566-2993View Additional Phone Numbers8012 Hankins Industrial Park, ToanoVA 23168-9259 Send email to Smithfield Catalog Group

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BBB Accreditation

A BBB Accredited Business since 12/16/2004

BBB has determined that Smithfield Catalog Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Smithfield Catalog Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Delivery Issues2
Problems with Product / Service1
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Additional Information

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BBB file opened: 01/02/2003Business started: 01/01/1981
Type of Entity

Limited Liability Corporation

Business Management
Principal: Ms. Holly Shelton (Controller)Customer Contact: Ms. Bonnie Howell (Cust. Svc. Corp. Catalog Sales Mgr.)Ms. Alexa Ricketts (Dir. of Catalog Marketing)
Number of Employees

15

Business Category

Mail Order & Catalog Shopping

Alternate Business Names
The Peanut Shop of Williamsburg, Smithfield Specialty Foods Group, Smithfield Marketplace
Industry Tips
MAIL ORDER TRANSACTIONS
Holiday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.