BBB Accredited Business since 12/16/2004
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A BBB Accredited Business since 12/16/2004
BBB has determined that Smithfield Catalog Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Smithfield Catalog Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Ms. Holly Shelton (Controller)Customer Contact: Ms. Bonnie Howell (Cust. Svc. Corp. Catalog Sales Mgr.)Ms. Alexa Ricketts (Dir. of Catalog Marketing)
Number of Employees
Mail Order & Catalog Shopping
Alternate Business NamesThe Peanut Shop of Williamsburg, Smithfield Specialty Foods Group, Smithfield Marketplace
Industry TipsMAIL ORDER TRANSACTIONS
Holiday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams