This Business is not BBB Accredited
Area Circulation, Inc.
(800) 324-9452View Additional Phone Numbers5656 Shell Rd, Virginia Beach, VA 23455-3725
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Area Circulation, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Area Circulation, Inc.'s rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- Failure to respond to one complaint filed against business.
Factors that raised Area Circulation, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Billing / Collection Issues||14|
|Problems with Product / Service||4|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||22|
Additional Complaint Information
Area Circulation, Inc. has been the subject of a pattern of customer complaints alleging insufficient reason for not canceling subscriptions and repetitive phone calls for renewal or collections. The company has responded to most complaints by canceling contracts, placing consumers on their in-house Do Not Call List and closing accounts with no payments due, however, three remain unanswered.
On May 23, 2012 a certified letter was sent to the company regarding a pattern of consumer complaints which the BBB had previously brought to their attention. The company signed for the certified letter on May 25, 2012 and contacted the BBB to address the unanswered complaints. As of the date of this report, all complaints have been resolved.
Type of Entity
Incorporated: June 1997, VA
Business ManagementAlexis Buckingham (VP-Customer Relations)
Contact InformationPrincipal: Mr. Tom Johnson (President)
Number of Employees
Alternate Business NamesArea Circulation
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