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Find a Location

Quality Home Inspections has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Quality Home Inspections

      11712 Jefferson Ave. Suite C-425 Newport News, VA 23606-2898

    • Quality Home Inspections

      107 Nat Turner Blvd. Newport News, VA 23606-2033

    • Quality Home Inspections

      5561 N Croatan Hwy # 241 Kitty Hawk, NC 27949-3996

    Business ProfileforQuality Home Inspections

    Home Inspection
    Multi Location Business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    We are a certified inspection company with over 8,000 inspections performed. Our reports are thorough and delivered to your email by the next day. Give us a try. You won't be disappointed!

    Products & Services

    *Inspections cover every part of the home from the roof to the foundation
    *Basement Inspections
    *Builder Warranty Inspections
    *Commercial Inspections
    *Electrical Inspections
    *Foreclosure Inspections

    Business Details

    This is a multi-location business.

    Find a Location

    Quality Home Inspections has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Quality Home Inspections

        11712 Jefferson Ave. Suite C-425 Newport News, VA 23606-2898

      • Quality Home Inspections

        107 Nat Turner Blvd. Newport News, VA 23606-2033

      • Quality Home Inspections

        5561 N Croatan Hwy # 241 Kitty Hawk, NC 27949-3996

      Location of This Business
      11712 Jefferson Ave. Suite C-425, Newport News, VA 23606-2898
      BBB File Opened:
      4/16/2003
      Years in Business:
      24
      Business Started:
      1/1/2000
      Business Incorporated:
      5/2/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      7:00 AM - 8:00 PM
      T:
      7:00 AM - 8:00 PM
      W:
      7:00 AM - 8:00 PM
      Th:
      7:00 AM - 8:00 PM
      F:
      7:00 AM - 8:00 PM
      Sa:
      7:00 AM - 8:00 PM
      Su:
      7:00 AM - 8:00 PM
      Business Management
      • Mr. Floyd Gibbs, Owner/ Senior Inspector
      • Lori Topping, Chief Administrative Officer
      Contact Information

      Principal

      • Mr. Floyd Gibbs, Owner/ Senior Inspector

      Customer Contact

      • Mr. Floyd Gibbs, Owner/ Senior Inspector
      • Lori Topping, Chief Administrative Officer
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a home inspector

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/08/2021

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      We had a home inspection done which reported that we had a primary heater with a pump in our attic. I gave birth to my premie son 11/5 and came home to a freezing house, my heat did not work. Home warranty company sent out contract who advised house did not have a primary heater or heat pump. The back up was in the attic. We have been running the back up and space heaters for a month. The inspection company who made an incorrect report which influenced our buy is dropping the ball. I have been contacting them for the past three days to no avail. My husband is deployed and I am home with a toddler and premie newborn in a house which maxes heat at 60degrees. To replace out of pocket is **** not to mention what my ******** bill will be because I have been running back up emergency heat for a month. I need help and want the inspection company to own its mistake. I purchased this home largely because of the clear inspection and no large repairs (all minor repairs were corrected by seller).
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ruth K

      5 stars

      05/02/2023

      We just used Quality Home Inspection on the new property that we purchased and we are very pleased with the job this company had performed. April, our home inspector was so detailed oriented that she checked and reported even the tiniest flaws/repairs/damage to our property. If I can only give her 100 stars I will! Woman owned, small business and extremely professional!

      Local BBB

      BBB of Greater Hampton Roads

      BBB Reports On

      BBB reports on known marketplace practices.

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