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Emerson Enterprises

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
06/10/2014Problems with Product / Service | Read Complaint Details
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Complaint
We need a board on our deck replaced that was put there by Emerson Enterprises, Inc. Several boards were replaced, but one needs to be replaced again
My husband & I have left several messages for Mr. Emerson regarding a board on our deck that he replaced that he needs to replace again due to the fact that it was inferior (having a large knothole) that resulted in the rain damaging it and rotting away a portion of it. I actually spoke to him 2 weeks ago explaining the situation and he told me to call back the following week. My husband spoke to him and he said he was going in a meeting and he would call back. He never called us back to set up a time to come by to look at it.

Desired Settlement
We need someone to come by from Emerson Enterprises to replace the rotted board on our deck. The board that was placed down was an inferior board and resulted in water damage to the board. It needs to be replaced with a good quality board.

Business Response
I have spoken to the homeowners on 2 different times. It will be taken care of this week


Consumer Response
The new board for the deck was installed today and the repair is complete. Please thank Emerson Enterprises for us.

07/31/2014Problems with Product / Service

Industry Comparison| Chart

Home Improvements

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.