Baker Home Improvment failed to pay its bills to its supplier for my bathroom renovation. This has resulted in a threatened lien on my property.
I contracted with Baker Home Improvement to remodel my bathroom in August 2013. After significant delays, supply issues, breaking my air conditioning, and frustrating communication problems, they pretty much finished up the project in October 2013, at which time I paid them the remaining balance on the project. Overall, the work looked pretty good, and they requested that I wait a month to supply them a list of problems and repairs, which I did. After a month, I called them about coming out to fix the minor repairs needed (the new tub drain leaks into the basement, some walls need repair where the pipes enter). Although they promised to come by a couple of times, they never did. I could have lived with all of this and chalked it up to the price of doing business. However, not long after that (around the first of December) I received a certified letter from the supplier of the ********* countertop to Baker (I was cc'ed), saying Baker Home Improvement had not yet paid them for the countertop. The countertop supplier also stated that if Baker did not pay for the countertop, and the accrued finance charges, within 10 days of receiving the letter, a mechanic's lien would be placed on my property. I went to the Baker Home Improvement office to ask about the issue, and was assured that it would be paid. After that I heard nothing from Baker; they have not returned any of my attempts to contact them by phone. I have spoken with the countertop supplier, who said that as of today (13 December) they had not received the payment. All I want is for Baker Home Improvement to pay its bills so that no lien will be placed on my property.
Although I feel that I have a right to ask that Baker pays for the repairs to their work that I am now going to have to ask someone else to do (the leaking bathtub drain), all that I want is for Baker Home Improvement to pay its bill to the countertop supplier so that the lien will not be applied to my property. I would like written confimation that the bill has been paid in case there is ever a title issue with this property. This is not my first rodeo--I understand the difficulties inherent in small business management and building renovations. No difficulties, however, are an excuse for not paying one's bills nor failing to communicate with a client in a professional manner.
As a small business, we do sometimes come across obstacles. We have rectified this issue with the company that issued the lien and they have since removed it. Happily, we will have a letter from the company sent letting the customer know the lien was removed. This was an oversight on our part and in no way a reflection of how our business is run.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I have heard from the countertop supplier and they have received the check from Baker. Once the check clears, they will lift the lien. I am satisfied with the outcome of this situation, although still disappointed that it took this level of action to get the bill paid.