BBB Business Review

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BBB Accredited Business since 09/01/1986

R S Andrews of Tidewater

Phone: (757) 488-9611Fax: (757) 488-9619View Additional Phone Numbers620 Lincoln Street, PortsmouthVA 23704 Send email to R S Andrews of TidewaterView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 09/01/1986

BBB has determined that R S Andrews of Tidewater meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised R S Andrews of Tidewater's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Problems with Product / Service6
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

69 Customer Reviews Customer Reviews on R S Andrews of Tidewater

Customer Experience Total Customer Reviews
Positive Experience 68
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 69 Customer Reviews

Additional Information

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R S Andrews has contacted BBB and requested that we notify consumers that they may contact their corporate office directly at 1-866-803-0879 or via email at wecare@ars.com prior to filing a complaint with the BBB in order to be given the opportunity to resolve the matter directly with them. Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.

BBB file opened: 01/01/1979Business started: 01/01/1972
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR-Dept. of Professional & Occupational Regulation
9960 Maryland Dr. Ste. 400
Richmond, VA 23230
(804) 367-8511

BBB records show a license number of 2705120967 for this company, issued by DPOR-Dept. of Professional & Occupational Regulation. The expiration date of this license is 03/31/2018.

Type of Entity

Corporation

Incorporated: February 1976, VA

Business Management
Principal: Mr. Nathan Bolton (General Manager)Mr. Chuck Berk (Owner)Mr. Hunter Tyler (Quality Manager)
Number of Employees

72

Business Category

Heating & Air Conditioning, Heat Recovery Equipment & Systems, Electric Heating Elements, Ventilating Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Duct Systems, Duct Cleaning, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Gas Water Heaters, Heat Exchangers, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Bio Heating Contractors, Geothermal Heating & Cooling, Ventilating Contractors, Mechanical Contractors, Heating Contractors, Heat Pumps, Contractor - Electrical, Heating & Air Conditioning, Air Conditioning Contractors & Systems

Industry Tips
HEATING & AIR CONDITIONING CONTRACTORS

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.