Business Profilefor911 Restoration of Hampton Roads

This transaction began on 9/9/2022. Project was estimated to be done in about a month. Estimated completion date was 10/10/2022. The entire project took 182 days to complete . Not even close to the 31 days that they had estimated. They were very difficult to reach by phone and text. Lied many times about their intentions to return my calls the next day. They would ignore my calls for weeks on end. I had to usually get ugly to get a call back. He always had excuses: he was in the mountains, could not get a signal, was out of the country and there was a big time difference, etc……. Always something. Excuse after excuse. So because of this, it took 182 days versus 31 days. I was totally aggravated and frustrated with this company. Their resolution to my “ water damage” issues was to buy/have installed a new HVAC system. I choose a very reputable company and had the system installed. Work was completed in Jan or February. I did not use the new system until the weather got warm sometime around June 2023. Upon using the new HVAC system, I found when the extreme heat set in, that their suggestive new HVAC had not solved a single problem. The vents began to leak again, the doors on the front of my home began to swell and stick from moisture, the humidity in my home returned to extremely high percentages. I was pulling about 100 pints of water from my home daily using a dehumidifier. As soon as I turned the dehumidifier off, the levels of relative humidity topped over 80 percent most days. I contacted Hank ****** ( the owner of this company) in early July 2023. I explained everything to him that was happening via text messages. I asked him to call me asap. He has yet to call, today is August 7, 2023. It has been a month since I first reached out. In total, the project cost over ** ******** *******. That includes the cost of the HVAC system that I had to pay for out of my pocket. I was promised full restitution to the issue and got nothing.