BBB Business Review

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BBB Accredited Business since 06/29/1989

Casey Auto Group, Inc.

Find a Location

Phone: (757) 591-1000Fax: (757) 591-1072View Additional Phone Numbers813 Diligence Dr., Ste. 116, Newport NewsVA 23606 Send email to Casey Auto Group, Inc.

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BBB Accreditation

A BBB Accredited Business since 06/29/1989

BBB has determined that Casey Auto Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Casey Auto Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

22 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Problems with Product / Service18
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Casey Auto Group, Inc.

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3 Customer Reviews

Additional Information

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BBB file opened: 08/05/1988Business started: 04/01/1988
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad St., Ste. 103
Richmond, VA 23220
(804) 367-1100

The expiration date of this license is 12/31/2016.

Type of Entity

Corporation

Incorporated: January 1989, VA

Business Management
Principal: Ms. Barbara Smith (Customer Relations)Mr. Arthur S. Casey (President)Mr. Stephen Sparkman (General Manager)
Number of Employees

500

Business Category

Auto Dealers - New Cars & Trucks, Auto Dealers - Used Cars & Trucks, Transmissions - Automobile, Brake Service, Auto Repair & Service, Auto Electric Service, Auto Body Repair & Painting, Auto Parts & Supplies - New

Alternate Business Names
Casey Chevrolet, Casey Honda, Casey Imports, Casey Toyota, Casey Kia, Casey BMW
Industry Tips
NEW CARS

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.