Business ProfileforSouthern Collision Center Greenbrier

I am filing a complaint not only to get a resolution, but to warn other people to help prevent them going through what I have gone through. I went through **** and used this body shop when someone hit my car. They were on a preferred providers list, so it made me feel safe. I drop my car off for work, they call for pickup and when I go to pick it there is paint overspray on the door. They acknowledge, say they will fix. Okay, fine. 2nd time around, I go to pickup, and there is new damage all on the passenger side of my car that was not there before, and the overspray looks worse than before. They acknowledge the damaged happened while it was there, say they are sorry and will fix it. I try to be understanding and patient, even though it should of never happened. 3rd time around, I go to pickup my car and again the damage is not fixed, is still visible and now there are two new scratches on the hood. I have been left with no transportation now, and a horrible response from the manager. There is no excuse why my car has been damaged twice by negligence while in there care. It is unacceptable the subpar work that they expect to do and get away with. I am not the only customer to experience this same situation, I know for certain. I trusted them to take care of my car. They violated that trust over and over and the attitude my husband and I have been given is wrong. Not only the sheer neglect to protect customers' cars, but the level of service and quality of work is unacceptable. I do not even want them working on my car anymore, but I am afraid to take the car off the lot. My husband and I have even talked about coming out of our own pockets to take it somewhere else and have it completely repainted. I still do not have my car, and have been given empty promises as to when it will be fixed. Then at that point, I am still not sure the quality of work that will be done in the end. They cannot continue to treat customers this way and violate the trust that is given.