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Here's some helpful tips from your BBB on Carpet Cleaning:

1. Make sure you define what a room is. Are halls and closet considered part of the room? Is there a size limitation when taking advantage of a sales offer?

2. Does the company use household water or power sources or do they use their own water?

3. What type of cleaning equipment is used and are employee properly trained on the equipment?

4. Is the firm licensed and bonded?

5. Request that the cleaning method be tested on a section of the carpet that is unseen.

6. Identify the source of stains when possible. Does the company have a special type of stain remover for that stain?

7. If the company also cleans furniture, what is the method used.

8. What are the agency's instructions? How soon can furniture be placed back on the rug? Find out what care is required after the cleaning. How long will it take to dry? What kind of ventilation is needed?

9. Read the contract and check for warranties or guarantees.

10. Are there any costs beyond that which was advertised? Determine what services are considered basic, and what services the company considers "extras." What type of cleaning agent does the company use and exactly how does it work? Will the cleaning company move furniture and return it to its original location? If so, is there an extra charge for this service? What about pre-treating spots and heavily soiled areas? Are there extra charges for stairs or high traffic areas?

11. Check with BBB before you do any business with that company, especially if there is an advertised special.
Do not assume that the lowest price is the best price. While no one wants to be overcharged, extremely low prices should be viewed with suspicion. Companies that advertise unbelievably low prices, through coupons or local newspaper advertisements, may be practicing what is called "bait" advertising. Once the workers arrive at your home or place of business, they may quickly suggest a more expensive cleaning treatment or claim that your coupon is not valid for your situation.

12. Ask your family, friends or co-workers who they use to clean their carpets and whether they were satisfied with the service.

13. Ask exactly what is included in the price and be sure to get the price and the list of services in writing before the crew begins any work.

14. Inquire about the company's employees who will be coming into your home or place of business. Does the company use its own employees or do they sub-contract the job to other companies? Are the workers bonded and insured? Who is responsible if the crew damages the carpet or other items in your home or business?

15. Is your satisfaction guaranteed? Where is that stated in writing?

16. Finally, ask for the owner's name and phone number in case you have concerns that need to be addressed after the cleaning.


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