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Metropolitan New York, Long Island, and the Mid-Hudson Region
Consumers Report Being Bilked by Timeshare Resale Company Claiming to be in New York City
December 17, 2013

Metro New York BBB has received numerous complaints from consumers alleging that All Seasons Timeshares reneged on the “100% Money Back Guarantee” for fees charged for a timeshare resale listing. Consumers reported signing contracts with All Seasons Timeshares to list their timeshares on the company’s website and to hire the company to help broker the sales, allegedly paying an upfront fee ranging from $300 - $1000. According to the complainants, the contracts they signed stipulated that if All Seasons Timeshares was unable to sell their timeshares in the allotted timeframe, All Seasons Timeshares would refund the entire listing fee. Consumers say the terms of the guarantee required them to fax the company on the same day that the contract expired and request the money back.

In complaints, consumers state that their timeshares were not sold by the end of the guarantee period and they faxed the required notification to All Seasons Timeshares. The promised refunds were not issued and consumers say the company representatives stopped returning calls and/or emails. Mailed complaint notifications issued by the BBB came back as undeliverable by USPS and the website for All Seasons Timeshares was eventually shut down. BBB dispute resolution representatives left messages on the phone number for All Seasons Timeshares that were not returned.

"It is important to check out a company prior to signing on the dotted line because unscrupulous businesses can capitalize on people who are trying to sell their timeshare. Be careful about paying upfront fees since a guaranteed refund is only as reliable as the company offering it,” says Claire Rosenzweig, President and CEO of the BBB Serving Metro New York. “We advise confirming licensing requirements and using a company such as a licensed real estate agent that specializes in this type of transaction.”

BBB is not aware of a bankruptcy filing for All Seasons Timeshares in the Southern District of New York. A representative from the Metro New York BBB visited the location where the consumers claimed the business was operating, 280 Madison Avenue, Suite 912, New York, NY, 10016, but a search of the company directory at that location found no record of All Seasons Timeshares. BBB also found that it has multiple records of companies using that address and specific suite number, which may mean it is a virtual address or mail drop.

BBB encourages consumers to check the Federal Trade Commission (FTC) tips on timeshare resale:

· Don’t agree to anything on the phone or online before checking out the reseller. Contact your state Attorney General and local consumer protection agencies in the state where the reseller is located to ask if any complaints are on file.

· Ask for all information in writing.

· Be very wary of companies that ask for an advance fee. Consumers that pay an advance fee run a real risk of losing their money.

· Deal only with licensed real estate brokers and agents, and ask for references from satisfied clients.

· Ask how the reseller will advertise and promote the timeshare unit.

· To get an idea of the value of a timeshare, consider using a timeshare appraisal service. Check with the state where the service is located to make sure the appraiser’s license is current.

· Before signing the contract, make sure it specifies the services the reseller will perform, the costs the seller is responsible for and when they must be paid, whether the seller can rent or sell the timeshare at the same time the reseller is trying to sell it, the length or term of the contract to sell the timeshare, and who is responsible for documenting and closing the sale.

· Don't sign the contract if the deal isn't what you expected or wanted. Negotiate changes or find another reseller.

· Check with the resort to determine restriction, limits, or fees that could affect resale or ownership transfer.

For more tips on this topic, see http://www.consumer.ftc.gov/articles/0073-timeshares-and-vacation-plans.

If you believe you have been a victim of timeshare reselling scheme, you can file a complaint with the BBB at newyork.bbb.org or bbb.org. You may also want to file a complaint with the New York State Attorney General’s office at http://www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint and Federal Trade Commission at https://www.ftccomplaintassistant.gov