How the Scam Works:
You receive an email or a text message inviting you to complete a customer satisfaction survey. The message says all you need to do is answer a few questions, and you will receive a gift card.
The survey seems normal at first. One recent scam posing as an Amazon.com survey, asks where you shop online, how often you visit the website and how much time you spend on the Internet each day.
After you complete the survey, the site says you are now entitled to your prize. Unfortunately, the $50 gift card is "out of stock," so you are instructed to choose one of several dubious products, often something like a weight loss kit and wrinkle cream. The survey was just an elaborate hoax to promote these products.
In another version of this scam, the "customer survey" asks for personal information, such as address and credit card number. In this scam, con artists are really after information that can be used for identity theft.
How to Spot a Customer Survey Scam:
When in doubt, do a quick web search. If the survey is a scam, you may find alerts or complaints from other consumers. The organization's real website may have further information.
Watch out for a reward that's too good to be true. If the survey is real, you may be entered in a drawing to win a gift card or receive a small discount off your next purchase. Few businesses can afford to give away $50 gift cards for completing a few questions.
For More Information
To find out more about scams or report one, check out BBB Scam Stopper.