Email Phishing Scam Hijacks BBB Name, Again!

December 03, 2012

WARNING! A new phishing email scam using the BBB name has arisen in the marketplace, targeting businesses.

How the Scam Works:

Businesses have received emails claiming to be from BBB regarding a consumer complaint.

The emails look quite realistic - they use correct grammar and follow formats often used by BBB. The email refers the recipient to either a zip file attachment, or an online link with an address that appears to be from a local BBB. However, if you hover your mouse over the web address (the part that begins with http), you can see that the real address is not BBB at all. DO NOT OPEN THE ATTACHMENT OR CLICK ON THE LINK!

Businesses are urged to delete suspicious emails and keep their anti-virus software up-to-date at all times.

Here is one example of a phishing email claiming to be from BBB. The actual content of the email may vary with each attack:

August 31, 2012

Case# 9495702: [Consumer Name]

Dear Company:

As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.

The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:

The complainant has been notified of your response.

The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as "Administratively Judged Resolved" and our records will be updated.

If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm's response, we will notify your office with substantiation to support the consumer's position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.

The BBB appreciates this opportunity to serve you. Dispute Resolution Department.

Better Business Bureau Serving Metropolitan New York, Inc.
30 East 33rd St., 12th Floor
New York, NY 10016