The law covers home or business furnishings items such as chairs, tables, cabinets, sofas, beds, and carpets. It also covers any major household appliances that cost over $200 such as air conditioners, stereos, TV sets, washers and dryers. This law does not cover custom-made and made-to-order goods.
If the business cannot deliver the merchandise by the latest delivery date, it must notify the customer by writing a letter which must include a new anticipated delivery date or range of dates and the consumer's options if the seller fails to deliver. These options include the customer's right to:
1) cancel the contract and obtain a full refund within two weeks of the company's receipt of their request; or
2) cancel the contract and obtain a credit equal to the deposit; or
3) modify the contract by making a new selection of furniture or major household appliance.
This does not apply if the delivery delay was caused by a strike, act of God, or entirely by the consumer. Consumers may sue to enforce this law for three times the actual damage, or $100, whichever is greater.