Business ProfileforKate Spade & Company

January 26th **** I ordered a **** Spade Crossbody thru Amazon Pay. On February 6th **** I received a **** Spade Key Chain instead of ************ Spade Crossbody Purse. I reported to Amazon first who then connected me to the seller and the ************************ Spade. I sent a photo of the Key Chain I received, photo of the order confirmation depicting the Crossbody Purse I originally ordered and the packing slip. I immediately called **** Spade as well, ***********. The women I spoke to said the item I ordered was no longer available and would I like something similar? I said No Thank You. She put me on hold for several minutes and when she returned she said I may keep the key chain and she would submit a refund to my card.I waited 5 business days and saw no refund, however I then received an email from **** Spade asking me to return the Crossbody Purse. ? I never received the Crossbody Purse only a Key Chain I was told to keep. Finally frustrated with the entire situation, I contacted Amazon again. Amazon reached out to **** Spade on my behalf but nothing was resolved. I received another email from **** Spade asking how my experience was and if I was satisfied with everything. ? I responded once again to that email but then it bounced back stating the email was non deliverable. In addition, I filled out a review from **** Spade and no one responded to that either. Today I contacted **** Spade customer Care: ******************************************** but I am not very hopeful for a response based on past failed communications with them.I also reached out to Amazon again to see if I could file a claim for the purchase amount but I am not confident in that process either.My **** Spade Merchant Order ID: *********** My Amazon Order ID: ******************* I have spent a tremendous amount of time on this without any satisfaction. It is now over 3 weeks from my original order. **** Spade was paid money and did not deliver. The reason why I am reaching out to BBB.