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      Country
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          Find a Location

          WW has 114 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • WW

              675 Sixth Ave, 6th Floor New York, NY 10010

            • WW

              11 Madison Avenue, 17th Floor New York, NY 10010

            • Weight Watchers International, Inc.

              300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

            • WW

              5505 Johns Rd Ste 700 Tampa, FL 33634-4307

            • Weight Watchers

              8900 State Line Rd Ste 250 Leawood, KS 66206

            Business ProfileforWW

            Weight Loss
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            FTC/USDOJ Take Action Against WW International for Illegally Collecting Kids’ Sensitive Health Data

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            A complaint filed in February 2022 by the Department of Justice on behalf of the Federal Trade Commission alleged that WW International, Inc., formerly known as Weight Watchers, and a subsidiary called Kurbo, Inc., marketed a weight loss app for use by children as young as eight and then collected their personal information without parental permission. The settlement order requires WW International and Kurbo to delete personal information illegally collected from children under 13, destroy any algorithms derived from the data, and pay a $1.5 million penalty.

            The FTC’s Children’s Online Privacy Protection Act Rule (COPPA Rule) requires that websites, apps, and online services that are child-directed or knowingly collect personal information from children notify parents and get their consent before collecting, using or disclosing personal information from children under 13.

            The complaint alleged that Kurbo by WW’s signup process encouraged younger users to falsely claim they were over the age of 13, despite text indicating that children under 13 must sign up through a parent. In fact, from 2014 to 2019, hundreds of users who signed up for the app claiming to be over the age of 13 later changed their birthdates on their profiles to indicate they were really under 13, according to the complaint. These users nonetheless continued to have access to the app until FTC staff contacted the companies.

            In 2020, the signup option for children over 13 was revised but problems with the signup process remained, according to the complaint. Kurbo also failed to provide a mechanism to ensure that those who choose the parent signup option were indeed parents and not a child trying to bypass the age restriction, the complaint alleged. In addition, the complaint alleged that parents who signed their children up on the company’s website or an affiliate’s website were shown a notice about information collection only if they clicked a hyperlink buried in a string of other links. Despite changes made to its direct privacy notice in 2019, Kurbo by WW still failed to comply with the COPPA Rule’s notice requirements, according to the complaint.

            Finally, the complaint alleged WW and Kurbo violated the COPPA Rule’s data retention provisions by retaining children’s personal information indefinitely and only deleting it when requested by a parent. As part of the settlement, the companies are also prohibited from retaining data collected in the future from children under 13 for more than a year after the last time a child uses Kurbo by WW. The settlement order also requires the companies to destroy all personal information previously collected that did not comply with the COPPA Rule’s parental notice and consent requirements unless the companies’ obtained subsequent parental consent to retain such data. The settlement also requires the companies to destroy any affected work product that used data illegally collected from children in violation of COPPA.

            The Department of Justice filed the complaint and stipulated order in the U.S. District Court for the Northern District of California. The Court approved the order on March 3, 2022.

            At-a-glance

            Customer Reviews

            1.02/5stars

            Average of 92 Customer Reviews

            Customer Complaints

            368 complaints closed in last 3 years

            145 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            WW has 114 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • WW

                675 Sixth Ave, 6th Floor New York, NY 10010

              • WW

                11 Madison Avenue, 17th Floor New York, NY 10010

              • Weight Watchers International, Inc.

                300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

              • WW

                5505 Johns Rd Ste 700 Tampa, FL 33634-4307

              • Weight Watchers

                8900 State Line Rd Ste 250 Leawood, KS 66206

              BBB File Opened:
              5/1/1967
              Years in Business:
              61
              Business Started:
              1/1/1963
              Business Incorporated:
              4/29/1974
              Type of Entity:
              Corporation
              Alternate Business Name
              • Weight Watchers International, Inc.
              Business Management
              • Mr. Nicholas Hotchkin, CFO
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              368 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/08/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I was unble to cancel my membership and for WW to stop billing me. I want to cancel and even if I do,, they will continue charging me until November.
              Read More

              Customer Reviews

              92 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sammi D

              1 star

              03/03/2024

              Theivery!! You cannot cancel your subscription if you change your mind or if you become unemployed or even probably if you die!! Youre a prisoner because of their unfair agreement!!No one should gave to pay for a service they are no longer using If I want to cancel my subscription I should be able to and not have to pay for continual access until the agreement is finished If I wanted continued access I would be requesting to csncel!CLASS ACTION LAWSUIT!!!

              WW Response

              03/07/2024

              On our website, one must specifically select the plan one wants. The longer the duration selected, the more reduced the price is. This membership was signed up for on 1/15/24 and is a 10-month plan at $10 per month. Our cancel Terms are very clearly stated on the website. In fact, during the sign up process, there is a box that must be checked before submitting that has two short paragraphs and in bold it states While you may cancel your subscription at any time, cancellation will not go into effect until the end of your Commitment Plan. After submitting, the next screen says Welcome to the Community and  under Order Confirmation it shows again that same paragraph with the canceling message in bold. And yet again, it is in the sign up receipt email. This member spoke with our **************** team on 3/3/24 and as a one time courtesy was let out of the commitment and her plan was set to cancel at the end of the pre-paid month, on 3/15/24.

              Local BBB

              BBB Serving Metropolitan New York

              BBB Reports On

              BBB reports on known marketplace practices.

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