BBB Business Review

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BBB Accredited Business since

Jomashop.com

View Additional Phone Numbers 140 58th Street, Brooklyn, NY 11220 http://www.jomashop.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Watches, handbags, gift items 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jomashop.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jomashop.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 276 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

276 complaints closed with BBB in last 3 years | 97 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 53
Billing/Collection Issues 12
Delivery Issues 48
Guarantee/Warranty Issues 26
Problems with Product/Service 137
Total Closed Complaints 276

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Jomashop.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: October 01, 2002 Business started: 12/06/1990 in NY Business incorporated 12/06/1990 in NY
Type of Entity

Corporation

Business Management
Ms. Debra Feiner, President
Contact Information
Principal: Ms. Debra Feiner, President
Customer Contact: Ms. Hope Matechick, Manager
Business Category

WATCHES-DEALERS HANDBAGS

Method(s) of Payment
Paypal, M/C, VISA, AMEX, Discover 
Refund and Exchange Policy
http://www.jomashop.com/jomainfo.html#Return    
Alternate Business Names
Giftports, Inc. Zuckers
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.