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This business is not BBB accredited.

NBTY, Inc.

Find a Location

Phone: (631) 567-9500 Fax: (631) 567-7148 View Additional Phone Numbers 2100 Smithtown Ave, Ronkonkoma, NY 11779 http://www.nbty.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for NBTY, Inc. include:

  • 59 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business

Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 11
Delivery Issues 11
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

2 Customer Reviews on NBTY, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 01, 1972 Business started: 01/01/1972 Business incorporated 01/01/1972 in NY
Type of Entity


Business Management
Mr. Jeffrey Nagel, CEO Michael Collins, CFO Mr. James Flaherty, SVP, Marketing and Advertising
Contact Information
Principal: Mr. Jeffrey Nagel, CEO
Customer Contact: Ms. Maria T. Sattler, Senior Paralegal
Business Category


Alternate Business Names
American Health Biorganic Brands Body Fortress Doctor's Pride Inc. Ester-C Good 'N Natural MET-Rx Nutrition Nature's Bounty Osteo Bi-Flex Physiologics Pure Protein Puritan's Pride Rexall Sundown, Inc. SISU Solgar, Inc. Stur Dee Health Products Sundown Sundown Naturals United States Nutrition US Nutrition Vita Health Products
Industry Tips
Health-Related Promotions WEIGHT LOSS

Customer Review Rating plus BBB Rating Summary

NBTY, Inc. has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.